at HSBC
Investment BankingPosted 2 months ago
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Lead assessment and settlement of individual medical insurance claims, ensuring fair, professional and compliant outcomes while managing customer expectations. Guide and support teammates to achieve KPIs, handle complaints and disputes, and prepare claims reports and data verification. Participate in audits, compliance reviews, and operational or product improvement initiatives. Support projects and ad-hoc tasks to enhance operational efficiency and customer experience.
- Compensation
- Not specified
- City
- Hong Kong
- Country
- Hong Kong
Currency: Not specified
Full Job Description
We are currently seeking a high calibre professional to join our team as an Assistant Claims Manager, Medical Services (Individual Claims)..
In this role you will:
- Assess and approve claims by providing fair, professional and quality settlement and managing customer expectation with flexible solution
- Assist to direct and guide subordinates and teammates to ensure proper assessment and settlement of all claims as to achieve KPIs
- Ensure all claims activities comply with regulations and internal guidelines
- Coordinate and participate in enhancement or initiative activities, new products as to meet business needs and improvements on operations efficiency and customer experience
- Handle customer complaints and resolve disputes
- Prepare regular claims reports and handle data verification
- Prepare and participate in audits and compliance review and ensure the operations procedure is in compliant to the set rules and regulations
- Participate in projects or ad-hoc tasks in accordance with requirements set
To be successful you will need:
- At least 8 years’ relevant claims experience in individual life / medical insurance industry
- Own the job attitude, Independent, self-motivated, well-organized, good team player and able to work under pressure
- With customer services experience will be added as advantage
- Good command of written and spoken English and Chinese
- Good computer skill, proficient in MS Office, Excel and PowerPoint
Opening up a world of opportunity
www.hsbc.com/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.
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