Senior Mortgage Consultant

Morgan Stanley has earned a worldwide reputation for the excellence of its advice and execution in financial markets. With offices in more than 41 countries, the firm is truly a global and a market leader in the U.S., Europe and Asia as well as in emerging markets. Morgan Stanley's success rests on the talents and passion of our people, who share a common set of values and bring excellence and integrity to everything they do.

Morgan Stanley Private Bank, National Association (MSPBNA) a division within Morgan Stanley Wealth Management (MSWM). Morgan Stanley Wealth Management is one of the largest wealth management firms in the world, with more than $2 trillion in client assets and more than 16,000 financial advisors. Our financial advisors deliver tailored solutions designed to help clients achieve their financial goals. We provide individuals, families, businesses, and institutions with a wide variety of services: brokerage and investment advisory services, financial and wealth planning, access to credit and lending, cash management, annuities and insurance, and retirement services.

MSPBNA is seeking to hire candidates for the position of Senior Mortgage Consultant for the Morgan Stanley Home Loans team. As a Senior Mortgage Consultant (Sr. MC), you will use your in-depth industry knowledge and experience to provide an excellent client experience to our Financial Advisors and their wealth management clients throughout the home loans mortgage origination cycle.

The ideal candidate will be a subject matter expert in jumbo mortgages, complex income and assets and have a high degree of comfort engaging with affluent clients and their advisors. An individual that exhibits high energy, takes ownership, and demonstrates a collaborative pro-active approach is critical for this role.

Position can be based: (a) in our Dallas, TX office or (b) Tempe, AZ office.

Job Description/Position Responsibilities:

• The Sr. MC will form deep working relationships with Financial Advisors and Personal Bankers and assist in providing expert advice and problem-solving skills to help meet client mortgage needs.

• Ability to work as part of team assigned to a Complex /Branch level coverage and grows the market share through business referrals.

• Required to provide the best rate execution and proper product selection for the clients.

• Act as the face of the business by owning the client experience up to and including loan registration. This is achieved by following up on potential client referrals and working with the client to complete a high quality, accurate and compliant mortgage application.

• Work directly with Private Bankers (Field Sales) to help reach each complex /branch growth targets.

• Maintain and follow up on a pipeline of client referrals.

• Analyze financial information to make an initial assessment regarding whether the clients and the property may qualify for a particular lending solution and find the best option to meet the clients needs.

• Participate in business partners events and office activities which promote our internal Home Loan team.

• Partner with Mortgage Specialist Team to ensure the seamless transfer of the loan application in a timely manner once the intent to proceed has been received.

• The MC will be tasked with multiple responsibilities that include inbound /outbound queue management, multiple call campaigns, and various bank initiatives, along with intense client follow-up.

• Knowledge of the laws and regulations that govern consumer lending, including fair lending, privacy, RESPA, and TRID.

• Obtain documents to satisfy conditions for underwriting approval and product/pricing negotiations as necessary.

• Provide perspective and feedback relative to client experience enhancements and process efficiencies.

Qualifications

• 4-8 years of relevant private wealth experience (Sales and/or Operations preferred)

• Experience in Client relationship management roles.

• Established track record of developing and maintaining Client relationships in a Sales or Operational setting.

• Proven track record of meeting individual and organizational production goals while managing ongoing communication with a large client base.

• High school diploma or equivalent required

• Eligible for employment with an FDIC-insured institution and able to register with the Nationwide Mortgage Licensing System & Registry (NMLS) as a mortgage loan originator.

Skills/Abilities:

• Extensive knowledge of mortgage products and client service experience

• In depth knowledge of the compliance regulations and laws that govern consumer mortgage lending, including fair lending, privacy, RESPA, and TRID

• Strong communication skills, both written and verbal, and interpersonal skills required.

• Self-starter with a strong sense of ownership; ability to manage time, prioritize and plan accordingly.

• Proficient in the use of a variety of systems for accurate reporting and tracking; including MS Office (Word, EXCEL, Outlook, PowerPoint)

• Achieve high levels of Client and Financial Advisor satisfaction.

• Proactively manage loan escalations as needed to ensure a timely resolution while providing an enhanced client experience.

• Effectively manage a pipeline that includes Client and/or Employee Loan Transactions