End Date

Wednesday 04 February 2026

Salary Range

£0 - £0

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Flexibility in when hours are worked, Hybrid Working, Job Share

Job Description Summary

.

Job Description

Job Title: Senior Manager, Strategic Operating Model

Location: London, Birmingham, Bristol, Edinburgh or Leeds

Salary: £100,000 + (dependent on experience and location)

Hours: Full-Time

Working Pattern: Our work style is hybrid, which involves spending at least two days per week or 40% of our time, at one of our office sites.

About this Opportunity:

Business and Commercial Banking at Lloyds Banking Group is on an exciting journey to become the leading UK digitally led relationship bank. With significant investment to transform the customer experience, the BCB Chief Operating Office is making it easier, faster, safer and more convenient for customers to do business through a strategy to digitise, diversify and transform our offering for businesses with turnover up to £100 million.

Within this, the Strategic Operating Model team plays a pivotal role. You’ll join an encouraging and ambitious group that develops and delivers end‑to‑end operating model improvements across people, process and technology so BCB can meet its customer and commercial goals. The work is varied and fast paced with regular exposure to senior leaders, strong cross‑bank collaboration and the chance to be a leader with vision at the forefront of high‑profile change.

What you’ll be doing:

• Build and deliver complex end‑to‑end operating model change that enables BCB’s strategy and commercial outcomes
• Lead cross‑functional initiatives, coordinating colleagues across Coverage, Product, Operations, Technology, Chief Controls Office, Risk, Finance, People & Places and Legal
• Influence and align stakeholders on direction of travel, communicating complex ideas in clear and compelling ways
• Apply structured problem solving using qualitative insight and data to drive decisions and measurable outcomes
• Connect the dots across diverse inputs to produce coherent designs, crisp narratives and succinct storytelling
• Manage multiple initiatives in a fast‑paced environment, balancing priorities to land the right solutions for customers and colleagues

Why Lloyds Banking Group?

We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you!

What you’ll need:

• Confirmed experience of designing and delivering operating model change within the financial services sector and ideally within BCB
• Proven track record of analysing complex issues and translating insights into practical, commercially aligned recommendations.
• Ability to influence and engage senior stakeholders, communicating complex ideas clearly and gaining alignment across diverse teams.
• Experience working in fast‑paced, transformation‑focused environments, balancing multiple priorities and leading initiatives concurrently.
• Ability to integrate insights from business inputs (customer, commercial, operational, risk, technology) to build coherent solutions and compelling storytelling.
• A collaborative leadership style, comfortable working across functions to shape and deliver cross‑business change.

About Working For Us:

Our ambition is to be the top tier UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we’re committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

This is a once in a career opportunity to help shape your future as well as ours. Join us and grow with purpose!

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.  We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. 

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.