Bulge Bracket Investment Banks

Posted 5 days ago

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**Payment Lifecycle Specialist IV - Investigations** spearheads USD activity inquiries and global multi-currency payments. Key responsibilities include case analysis and timely resolution, payment processing, collaborating with internal and external partners, and driving service improvement through issue identification and communication. Requirements: graduate degree, 2+ years in international payments or back-office banking, SWIFT knowledge, strong English communication skills, Microsoft Office proficiency, and shift flexibility.

Compensation: Not specified
City: Manila
Country: Not specified

Full Job Description

Location: Metro Manila, National Capital Region, Philippines

Help keep critical payments moving by resolving inquiries with speed, accuracy, and care. In this role, youll investigate USD activity and process multi-currency payments for global clients, partnering with financial institutions, corporate customers, and internal teams. Youll apply strong analysis and clear communication to solve problems, reduce repeat issues, and deliver a great client experience. If you enjoy ownership, deadlines, and building expertise in cash operations, this is a strong opportunity to grow.

As a Payment Lifecycle Specialist IV in Treasury Cash Operations, you will investigate and resolve inquiries related to USD activity and support the processing of multi-currency payments for global clients. You will analyze and prioritize cases, take ownership of timely resolution, and follow up to closure in line with departmental standards. You will also identify recurring processing issues and help improve outcomes through clear communication, strong controls, and continuous learning across systems and enhancements.

Job responsibilities

Analyze and prioritize inquiries and resolve cases accurately and on time in line with departmental standards.

Follow up on pending cases to drive timely closure and meet service expectations.

Initiate and verify payments and adjustments with strong attention to accuracy and controls.

Maintain working knowledge of required systems and stay current on enhancements.

Communicate clearly and professionally in writing and verbally with clients and internal partners.

Identify recurring processing issues and educate partners to help prevent future occurrences.

Demonstrate professional work habits, including punctuality and reliable attendance.

Support high-volume periods by working overtime when requested.

Apply basic accounting skills to support investigation, adjustments, and reconciliation activities.

Work flexibly across shift schedules to support business needs.

Adhere to firm values and required policies in day-to-day execution.

Required qualifications, capabilities, and skills

Hold a graduate degree with a strong academic record.

Have experience in international payment processing operations or back-office banking operations.

Demonstrate working knowledge of payment messaging, including SWIFT.

Demonstrate strong written and oral communication skills in English.

Demonstrate strong interpersonal skills and ability to work effectively with internal and external stakeholders.

Demonstrate a proactive problem-solving approach, including ownership through to resolution and appropriate escalation.

Demonstrate strong client focus and commitment to service.

Demonstrate proficiency in Microsoft Excel, Word, PowerPoint, and Access.

Demonstrate willingness to work flexible shifts and overtime when needed.

Investigate and resolve USD payment inquiriesdeliver timely solutions and support global clients with accuracy and professionalism.

Full Job Description