Location: Metro Manila, National Capital Region, Philippines

Are you looking to advance your career with a global leader in financial services? Join our team and become part of a dynamic, collaborative environment where your skills and attention to detail will make a real impact. At JPMorgan Chase, we are committed to fostering professional growth, innovation, and excellence in everything we do. 

As an Expense Processing Specialist II, you will be responsible for expense report processing, expense report audits, responding to service ticket inquiries, and other travel related functions. They will be research oriented with a high degree of fluency in all aspects of the sponsorship and donation process within global Commercial Banking. They will have a high degree of judgement and attention to detail as well as collaborating with various business partners to independently review and ensure compliance with regulatory and procedural requirements.

Job responsibilities:

• Processing expenses in Concur in accordance with the firm’s travel and expense policies
• Linking corporate cards, expense reconciliations
• Assisting with integration of acquired practices into existing Concur expense processes
• Work with internal partners and stakeholders to complete expense reports
• Assisting with answering general end user inquiries
• Providing exceptional customer service related to inquiries from both internal and external source.
• Maintaining confidential data, enforce internal controls, and comply with policies and procedures
• Applying good judgement to escalate issues and research findings to ensure accuracy of work product
• Assisting in ad hoc projects as needed
• Producing high quality accurate reporting around required metrics

 

Required qualifications, skills, and capabilities:

• Bachelor’s degree or equivalent
• Ability to respond to multiple high-priority requests concurrently and keeping all stakeholders updated of status
• Exceptional attention to detail
• Highly organized and keeping close track of progress
• Ability to work cooperatively with others
• Able to work in a dynamic, fluid, fast-paced environment
• Ability to be discrete and maintain confidentiality on a wide range of issues
• Knowledge of MS Outlook, MS Suite (PowerPoint, Excel, Word)
• Intermediate Excel skills
• Commitment to customer service and ability to work in team-oriented environment

Preferred qualifications, skills, and capabilities:

• Experience in a travel & expense system (i.e., Concur, CWT, etc.), finance or similar business function is a plus
• Highly comfortable with learning and adapting to new technologies
• Strong interpersonal, analytical, prioritization, and communication skills
• Knowledge of travel industry is a plus

This role will be responsible for processing travel and expense reports and will act as a senior member of the team.