Bulge Bracket Investment Banks
Data & Dispute Product Product Manager
at J.P. Morgan
ExperiencedNo visa sponsorship
Posted 17 days ago
No clicks
Product Manager for Merchant Services Dispute Solutions responsible for driving end-to-end product lifecycle, from discovery and roadmap definition to launch and ongoing optimization. Role focuses on leveraging data analytics to improve dispute resolution processes, reduce costs, and increase revenue through automation and process improvements. Works closely with cross-functional teams to ensure scalable, resilient, high-quality product delivery and presents product vision and performance to leadership.
- Compensation
- Not specified
- City
- Dallas
- Country
- United States
Currency: Not specified
Full Job Description
Location: Plano, TX, United States
You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.
As a Product Manager in Merchant Services Dispute Solutions, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.
Job responsibilities
- Develops a product strategy and product vision that delivers value to customers
- Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
- Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
- Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
- Lead the strategy, development, and management of dispute resolution products in the payments space.
- Partner with cross-functional teams to drive process improvements, boosting efficiency and effectiveness in dispute management.
- Analyze complex data to uncover trends, insights, and opportunities for optimization and cost reduction.
- Prepare and deliver compelling presentations to communicate product vision, strategy, and performance to leadership.
- Develop and implement innovative solutions to reduce network costs and increase revenue, emphasizing automation and process strengthening.
- Serve as the primary contact for all dispute-related product inquiries, ensuring timely and effective resolution.
- Stay ahead of industry trends and best practices to keep dispute management processes competitive and aligned with business goals.
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise in product management or a relevant domain area
- Advanced knowledge of the product development life cycle, design, and data analytics
- Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
- 5+ years of product management experience.
- Strong proficiency in data analysis, with the ability to interpret complex datasets and generate actionable insights.
- Advanced PowerPoint and Excel skills, with experience preparing and presenting leadership decks.
- Proven success in developing innovative ideas to reduce costs and increase revenue through process improvements and automation.
- Excellent communication and interpersonal skills, with a talent for cross-functional collaboration.
- Strong problem-solving abilities and a proactive approach to overcoming challenges.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
Preferred qualifications, capabilities, and skills
- Demonstrated prior experience working in a highly matrixed, complex organization
- Bachelor’s degree in Business, Computer Science, or a related field.
- 2+ years of experience in Dispute Management within the payments industry.
