Bulge Bracket Investment Banks
Product Manager - Claims and Disputes
at J.P. Morgan
ExperiencedNo visa sponsorship
Posted 17 days ago
No clicks
Lead product development for Claims, Disputes, and Fraud Operations, driving end-to-end product lifecycle from discovery through launch and continuous improvement. Act as the voice of the customer to define strategy, maintain the product backlog, and track key success metrics like cost, reliability, and risk posture. Collaborate with cross-functional teams including research, design, data science, ML engineering, and analytics to deliver scalable, resilient solutions. Leverage domain expertise in dispute lifecycles, payment networks, and AI/ML (including agentic AI prompt engineering) to advance product capabilities.
- Compensation
- Not specified
- City
- Not specified
- Country
- United States
Currency: Not specified
Full Job Description
Location: OH, United States
You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and operating on the forefront of the evolution of AI capabilities. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.
As a Product Manager in the Claims, Disputes, and Fraud Operations Product you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.
Job responsibilities
- Develops a product strategy and product vision that delivers value to customers
- Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
- Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
- Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
- Manage the product lifecycle using Agile best practices, from ideation through launch and continuous improvement
- Coordinate activities of the agile product teams that include research, design, data scientists, machine learning engineers, and data analytics members
- Manage existing product features and collaborate on the research, definition, and development of new features to advance the product roadmap and performance
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise in product management or a relevant domain area
- Advanced knowledge of the product development life cycle, design, and data analytics
- Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
- Advanced knowledge of the Dispute lifecycle and Payment Network collaboration
- Experience with AIML product delivery and coordination
- Experience in prompt engineering in Agentic AI
- Strong communicator with the ability to fluidly interact with leaders, stakeholders, employees, and third-party vendor
Preferred qualifications, capabilities, and skills
- Demonstrated prior experience executing in a highly matrixed, complex organization
