Location: Metro Manila, National Capital Region, Philippines

Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging environment?

As an Onboarding Team Lead within our Commercial Bank International Onboarding, you will be at the helm of an experienced team, driving the implementation of Treasury Products and Services. Your role is pivotal in shaping team strategy, enhancing the onboarding process, and elevating the client experience as they transition to the JPMorgan banking platform. You will leverage your advanced risk management skills to ensure the integrity of our operations, while your proficiency in data and tech literacy will enable you to provide insightful feedback to our internal business partners. Your advanced proficiency in strategic planning, critical thinking, and stakeholder management will be key in making impactful decisions that resonate beyond the short-term. As a senior Associate/Vice President, you will be expected to exercise considerable judgment, manage a diverse team, and be accountable for the quality and professionalism of service delivery within your area of responsibility. 

Job responsibilities:

• Lead the Onboarding team in implementing Treasury Products and Services, driving team performance through individual coaching and development, and promoting an inclusive and diverse work environment. 
• Foster a client-centric culture within the team, managing client and partner expectations, and building global relationships that support business initiatives and enhance the client experience. 
• Lead and optimize team productivity to deliver measurable value to functional partners. Develop and implement metrics for performance reporting, ensuring alignment with business objectives and continuous process improvement.
• Utilize advanced risk management skills to identify and resolve potential business risks, maintain a controls agenda to ensure policies protect the firm, and own the identification and resolution of risks and issues. 
• Collaborate with Operations and Product Management to streamline onboarding processes, leverage technology for innovation, and challenge assumptions for continuous improvement. 
• Provide direction and support for successful execution of complex global implementations, offering guidance on international trends, best practices, and technological advances.
• Partner across businesses and functions to influence shared purposes through trust and teamwork, ensuring alignment and support for the firm's Digital and AI initiatives. 
• Act as a trusted advisor to banking partners, helping them drive growth and increase market share through strategic insights and support. 

 

Required qualifications, skills, and capabilities: 

• Minimum 10 years of experience in any combination of the following areas: operations, project management, accounting, technology, analytics, training, or process improvement, managing teams, with exposure to client interactions. We value diverse professional backgrounds. 

   

• Digital & AI Fluency: Must understand emerging technologies such as LLM, MS Copilot to leverage AI tools to automate workflows while balancing human-tech integration.
• Team Collaboration and Adaptability: Work effectively with cross-functional teams and thrive in a fast-paced, dynamic environment.
• Communications Skills: Excellent communication skills both written and verbal.
• Attention to Detail: Ensure accuracy and compliance with policies 
• Time Management: Prioritize tasks and meet deadlines efficiently.
• Problem-Solving and Customer Focus: Strong analytical skills to effectively address client issues and commit to exceptional service and client satisfaction
• Risk Management: Identify and mitigate potential risks.
• Technical Aptitude and PC Proficiency: Ability to quickly learn and adapt to new technologies. Proficient in PC skills, including Word, Excel, and PowerPoint, for effective communication and presentation. We encourage candidates eager to enhance their digital literacy and adapt new tools. 
• Professionalism: Maintain integrity in all interactions.
• Continuous Improvement: Proactively seek process improvements and innovation.

Preferred qualifications, skills, and capabilities: 

• Software Tools: Experience with programs that assist in managing projects and design work. We support those who have used any such tools and are open to adapting and growing.
• Coding Knowledge: Familiarity with computer languages like Python or JavaScript. We
  appreciate anyone who has some coding experience and is willing to learn more.
• Website Creation: Experience in building websites. We value those who are interested in web technologies and want to expand their skills. 

 

Lead global onboarding for treasury services, coaching teams, managing risk, and improving client experience through data, tech and AI.