Work Location:

New York, New York, United States of America

Hours:

40

Line of Business:

TD Securities

Pay Detail:

$108,160 - $225,000 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

As Implementation Manager Team Lead, you will be responsible for optimizing and overseeing the end-to-end implementation of commercial card programs, ensuring both client satisfaction and operational efficiency. In this leadership role, you will guide and support a team of implementation specialists, providing direction, mentorship, and performance feedback to foster continuous development and high standards of delivery. You will manage the transition from sales to delivery, engaging with clients through kickoff and ongoing meetings to review and define program setup requirements, troubleshoot issues, and ensure successful onboarding. The Team Lead will analyze customer data to prioritize commercial card conversions, oversee both simple and complex virtual card implementations, and provide post-launch support to guarantee client comfort and program success. You will coordinate cross-functional teams, facilitate intake requests, and drive continuous improvement initiatives, while monitoring and evaluating program performance, reporting status and achievements to senior management, and identifying best practices to enhance implementation quality. Strong project management, executive communication, and critical thinking skills are essential, as is the ability to inspire collaboration and adapt in a dynamic environment

Job Requirements

• Optimize the implementation program to enhance client satisfaction and operational efficiency.

• Analyze customer data to determine the prioritization of commercial card conversion based on the banks requirements.

• Manage simple card implementations to complex virtual card implementations.

• Engage with clients through kickoff and ongoing meetings to review and define program setup requirements and troubleshoot issues/questions.

• Complete program setups within the new platform, ensuring clients are comfortable and successfully set up.

• Support clients during the launch of their program within the new platform and provide post-launch support.

• Use critical thinking skills to identify gaps and challenges within the existing implementation process.

• Manage and process intake requests from Salesforce.

Skills/Qualifications required:

• Undergraduate degree required

• 7+ years of experience in implementing card programs or card platforms within the Commercial Card space

• Experience in virtual card implementation

• 2+ years of experience managing a team that conducted card program or card platform implementation

• 2+ years of experience in client communication and management

• 2+ years directly managing complex commercial card programs

Desired Qualifications:

• Strong communication skills, especially executive-level communications

• Project management certification a plus (i.e., PMQ, PMEC, LSSWB, etc.)

• Knowledge of working with Commercial Card expense reporting platforms

• Understanding of Commercial/Corporate Card implementations

• Previous experience of working with the TSYS platform and Salesforce

Who We Are

TD Securities offers a wide range of capital markets products and services to corporate, government, and institutional clients who choose us for our innovation, execution, and experience. With more than 6,500 professionals operating out of 40 cities across the globe, we strive to make every interaction, product and experience remarkably human and refreshingly simple. Our services include underwriting and distributing new issues, providing trusted advice and industry-leading insight, extending access to global markets, and delivering integrated transaction banking solutions. In 2023, we acquired Cowen Inc., offering our clients access to a premier U.S. equities business and highly-diverse equity research franchise, while growing our strong, diversified investment bank.

Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, were committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If youre interested in a specific career path or are looking to build certain skills, we want to help you succeed. Youll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If youre passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.

Location: New York, New York, Charlotte, North Carolina

Time Type: Full time