Location: Metro Manila, National Capital Region, Philippines

Seize the opportunity to be a part of the JPMorgan Chase team as a Client Service Analyst in Commercial Investment Banking now!

As a Client Service Analyst within our Client Service Team, you will be reporting to a Senior Associate or Manager. Your responsibilities will encompass a range of customer service and relationship management tasks, along with operational controls for a designated client portfolio. You will act as the main service contact for each client in your portfolio, which may include operating transactional accounts and complex treasury products.

Job responsibilities:

• Collaborate with a Client Service Associate or Senior Associate to address client issues, ensuring timely follow-up and accountability for client satisfaction through effective problem ownership
• Resolve issues by identifying underlying problems and patterns
• Develop expertise in commercial treasury management products and services
• Act as a liaison between the Relationship team, Operations, Treasury Management Sales, and Implementations to deliver exceptional service to clients, the department, and the firm
• Identify and mitigate risks to prevent fraudulent account behavior and potential fraud exposure
• Prioritize daily tasks to maximize productivity using strong time management and organizational skills
• Adhere to all established policies, procedures, and practices
• Maintain a confident and professional presence with clients, other bank departments, and the community
• Contribute to projects aimed at improving client service delivery through innovation
• Work independently with supervision, escalating complex issues as necessary to resolve customer requests promptly

Required qualifications, skills, and capabilities:

• At least 3 years of experience in operations, portfolio management, accounting, technology, analytics, training, or process improvement, with exposure to client interactions; diverse professional backgrounds are valued
• Fresh graduates with exemplary educational records are welcome
• Excellent communication skills, both written and verbal
• Strong analytical skills to address client issues and deliver exceptional service and satisfaction
• Ensure accuracy and compliance with policies
• Work effectively with cross-functional teams and thrive in a fast-paced, dynamic environment
• Identify and mitigate potential risks
• Ability to quickly learn and adapt to new technologies; proficient in PC skills including Word, Excel, and PowerPoint. Candidates eager to enhance digital literacy and adopt new tools are encouraged
• Prioritize tasks and meet deadlines efficiently and proactively seek process improvements and innovation
• Maintain integrity in all interactions
• Willingness to work night shifts and onsite five days a week.

Preferred qualifications, skills, and capabilities:

• Experience in participating in process initiatives and improvements leading to successful completion and achieve desired outcomes
• Familiarity with computer languages like Python or JavaScript. We appreciate anyone who has some coding experience and is willing to learn more
• Experience in building websites. We value those who are interested in web technologies and want to expand their skills. 
• Understanding of systems that organize and store information. Any experience with these systems is a plus.
• Some knowledge of online tools that help manage and run applications. We encourage learning and growth in this area.
• Familiarity with tools that help keep track of changes and progress in projects. We value those who are open to learning these systems.
• Experience with programs that assist in managing projects and design work. We support those who have used any such tools and are open to adapting and growing.

 

Client Service is a critical part of our Commercial Investment Bank business, executing a vision of superior client service.