Posted 16 days ago
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Client Service Analyst based in Gurgaon, India responsible for processing cash transactions, SA/CA/Demat account openings with KYC screening, account maintenance, and handling customer walk-ins and queries. The role includes processing inward and outward remittances within the RBI framework and managing legal correspondence. The analyst must ensure compliance with KYC, AML and audit requirements, accurate transaction checks, timely complaint resolution and reporting of suspicious activity. Requires 5-7 years' experience in a bank or financial institution and a postgraduate qualification (MBA preferred).
- Compensation
- Not specified
- City
- Not specified
- Country
- India
Currency: Not specified
Full Job Description
Client Service Analyst
| Job ID:R0393902 | Full/Part-Time: Full-time |
| Regular/Temporary: Regular | Listed: 2026-01-14 |
| Location: Gurgaon | |
Position Overview
Job Title: Client Service Analyst
Location: Gurgaon, India
Role Description
- Cash transaction processing and verifications
- SA/CA/ Demat account opening KYC screening
- Account maintenance and customer instructions processing
- To Handle Customer Walkins and resolve their queries
- To handle legal correspondence within the defined timeframe
- To process Inward and Outward remittances within RBI framework
What we’ll offer you
As part of our flexible scheme, here are just some of the benefits that you’ll enjoy
- Best in class leave policy
- Gender neutral parental leaves
- 100% reimbursement under childcare assistance benefit (gender neutral)
- Sponsorship for Industry relevant certifications and education
- Employee Assistance Program for you and your family members
- Comprehensive Hospitalization Insurance for you and your dependents
- Accident and Term life Insurance
- Complementary Health screening for 35 yrs. and above
Your key responsibilities
- Ensure strict adherence to all internal and external guidelines (KYC, Anti Money Laundering & Audits).
- Ensure complete resolution to all customer queries and submission of all the customer instructions with 100% accuracy.
- Ensure accurate checking/transmission of Inward remittances including exchange rates
- Ensure accurate checking/submission of account opening documents w.r.t KYC Policy.
- Effective service delivery by reducing customer turnaround time.
- Ensure NIL operational losses / compensation to customer due to any incorrect communication.
- Follow Complaint management procedures. Ensure correct and timely resolution of complaints.
- Any suspicious transaction/activity must immediately be reported to the supervising officer.
- Overall upkeep of desk as per clean desk policy standards.
Your skills and experience
- At least 5-7 years of relevant experience in a bank or financial institution of repute
- Should Be a Post Graduate (MBA preferred)
- Certification in NCFM Series (Demat Operation)/ FEDAI is an added advantage
How we’ll support you
- Training and development to help you excel in your career
- Coaching and support from experts in your team
- A culture of continuous learning to aid progression
- A range of flexible benefits that you can tailor to suit your needs
About us and our teams
Please visit our company website for further information:
https://www.db.com/company/company.htm
We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
We welcome applications from all people and promote a positive, fair and inclusive work environment.
