**Business Process Modeler - Metro Manila, National Capital Region, Philippines**
Shape and simplify complex lending workflows. As a Business Process Modeler, you'll create clear BPMN and DMN process models, leading discovery workshops, and bridging business-tech collaboration. With 2+ years of modeling experience, you'll improve processes, accelerate automation, and drive data transformation. Key skills: BPMN, DMN, Microsoft Office. Join our dynamic OEO Home Lending team to make operational excellence a reality.
Full Job Description
Location: Metro Manila, National Capital Region, Philippines
Shape how Home Lending work gets doneat scale. In this role, youll turn complex, cross-functional workflows into clear process models that unlock operational excellence, strengthen risk and control outcomes, and accelerate automation and intelligent solutions. Youll collaborate with business and technology partners to identify bottlenecks, design improved future-state journeys, and enable data transformation and generative AI-driven improvements. If you like connecting strategy to execution and making change real, this is an opportunity to create meaningful impact.
Job summary
As a/an Process Improvement Associate I 601 in OEO (Home Lending), youll create clear, accurate Business Process Model and Notation (BPMN) and Decision Model and Notation (DMN) process models that document as-is and to-be workflows and support analysis, improvement, and automation at scale. Youll work with us and with business and technology stakeholders to capture steps, roles, systems, inputs/outputs, controls, and pain points that enable operational excellence and regulatory compliance. Youll also mentor junior modelers by providing reviews and coaching, helping the team deliver consistent, governed models and actionable requirements.
Job responsibilities
Create BPMN- or DMN-compliant diagrams, including events, tasks, gateways, subprocesses, swimlanes, message flows, and data objectsDefine process hierarchies, value streams, and capability maps aligned to business architecture and strategic outcomesLead discovery workshops and stakeholder interviews with subject matter experts and executives and synthesize inputs into accurate, governed models and narrativesPartner with business stakeholders, product owners, and developers to align models with change initiativesDocument risks, controls, service levels, key performance indicators, handoffs, systems, and data objects with traceability to policies and regulatory requirementsTranslate process models into actionable epics, user stories, and acceptance criteria for change, automation, and technology deliveryEstablish modeling standards, style guides, naming conventions, and metadata taxonomy and manage model repositoriesConduct model walkthroughs, conformance checks, and reviews, drive sign-offs, and remediate findings quicklyUse process mining and analytics to validate current-state flows, quantify bottlenecks, and prioritize improvements using dataIdentify optimization opportunities and build business cases that articulate impact and feasibility and Mentor and coach junior modelers/analysts through peer reviews and knowledge-sharing sessions
Required qualifications, capabilities, and skills
College-level educationAt least 2 years of applied experience in process modeling using applicable toolsAbility to create BPMN and DMN process models that document both current-state and future-state workflowsExperience leading process discovery workshops and stakeholder interviews and producing clear process narrativesAbility to translate process models into epics, user stories, and acceptance criteria for delivery teamsStrong knowledge of Home Lending processesDemonstrated knowledge of delivering or supporting process innovation initiatives (for example, workflow improvement, automation, data transformation, or generative AI-enabled improvements)Strong analytical and logical reasoning skills with demonstrated problem-solving abilityExcellent written and oral communication skills, including the ability to communicate complex concepts clearly and succinctlyAbility to deliver high-quality results under tight deadlinesProficiency in Microsoft Office applicationsPreferred qualifications, capabilities and skills
Adaptability to adjust quickly to new situations and navigate changing prioritiesGrowth mindset with a demonstrated willingness to learn from experience and apply that learningPresentation skills to create content for multiple audiences and present effectively in person or virtually to senior stakeholders Streamline workflows and elevate lending operations through automation, data transformation, and generative artificial intelligence. 
