at J.P. Morgan
Bulge Bracket Investment BanksPosted 3 days ago
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**Business Operations Director - Commercial Real Estate Banking, Executive Director** drives transformative change across Commercial Term Lending. Optimizes operating models, processes, and technology, partnering with tech and product teams for project delivery. Requires 5+ years of process re-engineering/business transformation experience and operations management, advanced Microsoft Office skills, and CRE business knowledge. Preferred: MBA, self-starter, strong analytics, and collaboration skills.
- Compensation
- Not specified USD
- City
- Chicago
- Country
- United States
Currency: $ (USD)
Full Job Description
Location: Chicago, IL, United States
Are you experienced in process improvement, business transformation, and change management? If so, this Business Operations Director opportunity allows you to make meaningful change in an industry-leading Commercial Real Estate (CRE) department.
As a Business Operations Director in Commercial Term Lending (CTL), you will drive strategic change, including operating model, process, technology, product and risk/controls. This individual will be a business subject matter expert who partners across all onboarding teams to develop a best in class client and employee experience that will support the unique needs of commercial real estate owner operators.
Job responsibilities:
- Drive strategic change to implement the Commercial Term Lending strategy
- Work with Technology and Product teams to prioritize and deliver projects and process re-engineering efforts to deliver operational excellence
- Partner with sales, treasury sales and middle office on process design and execution
- Help determine roles and responsibilities as technology, business process and operating models change
- Other responsibilities as assigned
Required qualifications, capabilities and skills:
- 5 years of project management experience with emphasis on process re-engineering/business transformation
- 5 years of operations management experience
- Ability to work in a demanding, fast paced environment with competing priorities
- Advanced expertise with Microsoft Office suite, particularly Excel, PowerPoint and Pitch Pro
- Strong oral and written communication skills
- Commercial Real Estate business knowledge
Bachelors Degree.
Preferred qualifications, capabilities and skills:
- MBA a plus
- Self-starter with the ability to work independently
- Strong interpersonal skills and the ability to work collaboratively; develop strong partnership with multiple levels of employees
- Strong analytical skills with attention to detail and the ability to interpret and present complex data
The final title and job grade is at the discretion of the firm and will be discussed at the time of offer. It may be different than what is listed on the requisition based on candidate experience level.
The Business Operations Director will initiate strategic change while developing a best-in-class client and employee experience.
