at ING Bank
OtherPosted 8 days ago
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**Voice Customer Care Energic Adviser – Fixed-Term (3 months) @ ING Bank** Support ING customers as a Voice Customer Care Adviser. Handle inbound requests via phone and in writing for both individual and business clients, providing accurate information and tailored solutions. Develop strong communication, empathy, and problem-solving skills while contributing to positive customer experiences and building trust. Required: University studies, excellent Romanian and English, strong communication skills, and Microsoft Office proficiency. No banking experience necessary; 10-day on-site training provided.
- Compensation
- Not specified
- City
- Bucharest
- Country
- Romania
Currency: Not specified
Full Job Description
Mission
As a Voice Customer Care Energic Adviser , you will be the first point of contact for customers who need support and clarity in their banking interactions. In this entrylevel role, youll learn how banking products and processes work in practice while helping both individual and business clients with accurate information and tailored solutions.
Through handson experience, youll develop strong communication, empathy, and problemsolving skills, contribute to positive customer experiences, and play an active role in building trust and longterm customer loyalty.
About the team
Youll join our Contact Center team, an energetic and supportive group of people who work closely together and help each other succeed every day. Collaboration, openness, and a positive mindset are at the heart of how the team operates.
The team handles a wide range of customer interactions and works alongside colleagues from different areas of the bank to ensure a consistent and highquality customer experience. Youll be encouraged to ask questions, share ideas, and learn from experienced teammates, while continuously developing your skills in a handson, teamoriented environment.
Your daytoday
In this role, you will:
Handle inbound customer requests by phone and in writing, for both individual and business clients
Provide general and productspecific information about ING banking products and services
Formulate complete, accurate, and clear responses to customer inquiries
Communicate appropriate solutions aligned with customer needs and internal procedures
Build customer loyalty through excellent communication skills and a positive, empathetic attitude
Redirect complaints, cases with financial implications, or situations requiring further investigation to the appropriate Officer
Document interactions accurately and follow internal workflows
Carry out additional responsibilities assigned by your manager, based on business needs
Perform all activities in compliance with internal regulations, external legislation, and ING policies
Follow health, safety, and security instructions, as well as the Internal Regulations and Code of Conduct, ensuring risk prevention for both the customer and the bank
What you bring to the team
University studies completed or in progress
Very good Romanian and English (spoken and written)
Good working knowledge of Microsoft Word, Excel, PowerPoint, and Outlook
Strong communication skills and customer orientation
Empathy, emotional resilience, and the ability to remain calm under pressure
Willingness to learn and adapt in a changing environment
Team spirit, responsibility, and reliability
No previous banking experience is required well support your learning from day one.
What We Offer
Flexible working options, with multiple schedules available (8, 6, or 4 hours/day) and the opportunity to work from home in a hybrid setup after completing the onboarding period.
Impactful work in a fun, inclusive and highly collaborative environment;
Modern, open office spaces built for teamwork and creative work;
Monthly benefit budget you can use your way;
Extra paid vacation days based on total work experience;
Continuous learning opportunities through ING Learning Centre, Udemy, Bookster, trainings and certifications;
Internal mobility across ING worldwide, including short- and long-term international assignments;
Opportunities to contribute to sustainability and CSR initiatives;
Working schedule:
Shift-based work, depending on the selected work norm
(initially within the 09:00 21:00 time interval, later extending to 06:00 22:00);The selected work norm cannot be fragmented or accumulated across multiple days;
1 working weekend per month (with 2 days off during the week) + public holidays (covered through rotation / random allocation)
IMPORTANT!
The contract period is 3 months, with the possibility of a further 3month extension, depending on performance and business needs.
The training period lasts 10 days and will take place on site, fulltime, regardless of the selected work norm, within the 09:00 17:30 time interval, Monday to Friday.
Job Application Safety Reminder
Were seeing an increase in fraudulent job offers. To protect yourself, please:
Apply only via official ING platforms. ING uses Workday as its recruitment system.
Verify the senders email it should only come from @ing.com or @myworkday.com.
Know that ING will never request payments or banking details during the recruitment process.
How to apply
Click Apply on our careers site and submit your application through Workday. Were excited to meet you!
Discover ING Bank Romania
ING believes in a world where everyone has the right to grow and progress in their own way. We express this in our global tagline, do your thing. Perhaps more than in any other large company, we extend our belief in the power of autonomy to our own people. But theres a catch. In return for great freedom, we expect people to do great things for our customers, our stakeholders, and ING at large.
To work here is to be surrounded by people who are energetic, ambitious, friendly and respectful: talented specialists who take the responsibility and autonomy to make great things happen. We stay curious, thrive on change, and seek new and better ways to make it happen. Active in Romania for more than 30 years, ING Bank pioneered and challenged the local banking industry. Technology and innovation are at the core of what we do, making our products relevant for our customers lives and businesses.
ING Bank Romania is the only bank with an organic growth within the top 10 local banks by assets, without acquisitions of client portfolios or other banks. ING Bank Romania is an universal bank with more than 1.9 million customers from three business segments: individuals (retail), SME and Mid-Corporate companies and Wholesale Banking.
Join us!
