End Date

Thursday 21 May 2026

Salary Range

40,824 - 45,360

We support flexible working click here for more information on flexible working options

Flexible Working Options

Flexibility in when hours are worked, Hybrid Working

Job Description Summary

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Job Description

JOB TITLE:

Rectifications Communications Assistant Manager (Fixed Term - 6 months) 

SALARY: 40,824 - 45,360 pa

LOCATION(S):

Bristol, Newport, Hove, Edinburgh, Belfast, Halifax, Manchester, Birmingham or Chester

HOURS:

Full-time 35 hours per week

WORKING PATTERN:

Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. Colleagues with disabilities can be supported with workplace adjustments, including hybrid working expectations, in line with our Flexibility Works policy.

ABOUT THE ROLE

This is a fantastic opportunity to develop your communications career within the Customer Communications Centre of Excellence in the Consumer Relationships Chief Operating Office.

Our team is responsible for creating and delivering clear, engaging and empathetic customer communications for Rectifications - where we put things right when the Group has made a mistake. These communications are often sensitive and high impact, and play a vital role in maintaining customer trust.

Youll work on a wide range of communications across the Group, from singlecustomer issues through to largescale remediation programmes affecting thousands of customers. Many of the customers we support may be in vulnerable circumstances, such as financial difficulty or bereavement, so empathy, clarity and care are critical.

Typical responsibilities will include:

• Taking complex issues, remediation decisions and customer treatments and converting them into clear, easytounderstand communications, using accessible language in line with our Customer Communications Principles.

• Putting the customer first, challenging proposed treatments where needed to ensure good customer outcomes.

• Managing communications endtoend, from brief through to delivery, across channels such as letters and email campaigns.

• Working collaboratively with Design & Delivery, data, risk and legal teams, as well as thirdparty agencies.

• Ensuring all communications meet Group Standards, including FCA Consumer Duty, and follow the correct governance and approval processes.

• Managing multiple pieces of work at pace, prioritising effectively to deliver highquality communications on time.

Why join us?

Were on an exciting journey to transform our Group and the way were shaping finance for good. Were investing in our technology, our workplaces and most importantly our people.

Join us and, give us your best and well give you ours. Here, youll make a real difference for customers, work with great colleagues, enjoy hybrid working and build a career thats full of opportunity.

WHAT YOULL NEED

Essential skills and experience

• Endtoend communications experience, ideally within a highly regulated environment.

• Strong copywriting skills, with the ability to make complex topics simple and clear.

• Excellent written and verbal communication, with a strong eye for detail.

• Experience managing multiple projects or campaigns simultaneously and delivering to deadlines.

• Confident stakeholder management skills, with the ability to influence and challenge constructively.

• A customercentred mindset, with sensitivity to vulnerable customer needs.

And any experience of these would be great

• Copywriting experience within financial services or a similarly regulated sector.

• Endtoend campaign management experience.

• Experience of digital channels, particularly email campaign delivery.

• Familiarity with FCA regulation and consumerfocused communications.

We know that great talent comes from many different backgrounds, and that skills can be developed in a variety of ways.

Were expecting a high volume of applications for this role, and to be considered youll need to demonstrate the essential skills outlined in the criteria.

Please include a CV and covering letter explaining how your skills and experience meet the requirements of the role. As this is a communications role, wed love to see those skills reflected clearly and authentically in your application, in your own words.

Please note: we may close this vacancy early if we receive a strong level of applications, so we encourage you to apply as soon as possible.

This is a place for you

We want to ensure all our candidates have the opportunity to shine. Please let us know if theres anything we can do to make sure the assessment process works for you.

Our ambition is to be the leading UK business for diversity, equity and inclusion - supporting our customers, colleagues and communities - and were committed to creating an environment in which everyone can thrive, learn and develop.

WHAT YOU'LL GET

We also offer a wideranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performancerelated bonus

• Share schemes, including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 28 days holiday, plus bank holidays

• A range of wellbeing initiatives and generous parental leave policies

Ready to make an impact?

Apply today!

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.  We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. 

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together were building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.