Some careers shine brighter than others.

If youre looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Team Manager - Client Services

• The role is responsible for the performance delivery of 8-12 client services support staff supporting Corporate and Institutional Banking (CIB) clients, across a full range of Global Payment solutions products.
• The role is primarlily focussed around client services and is expected to work seamlessly with Client integration, Client Implementation.

In this role, you will:

• Manage the end-to-end client management process providing a positive and professional client experience for customers.
• Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets. Develop process & product knowledge by working on live cases across different Queries.
• Contribute to the development and implementation of a risk aware client management culture.
• Drive business performance through effective use of data from Management Information , Work Force Management and other sources i.e. daily huddles, reviewing query dashboards, ageing tracking with complete accountability for a team.
• Ensure monthly market and team governances are undertaken through decks and other business data requirements along with suitable justifications/commentary.
• Undertake timely and appropriate corrective actions to address underperformance in the team.
• Lead the way by collaborating with other downstream partners in order to drive the desired client outcomes.
• Develop talent from within the team by coaching & empowering them with a clear road to progression
• Support and guide front, middle, and back office teams service model execution and drive model streamlining, re-engineering and transformation by partnering with, Work Force Management and transformation teams, along with businesses globally to support the organizations digital transformation strategy.
• Nurture champions within the teams esp. Subject matter experts and senior specialists to look at ideating and participating in various transformations opportunities.

To be successful you will:

• Good product knowledge be conversant with all Global Payment Solutions products and services.
• Hands on experience working on complex/critical query types.
• Extensive knowledge of payment processing and Investigations life cycle.
• Proactively engage with stakeholders providing them with required visibility on performance & development areas, work towards rapport development for self & team for a more collaborative engagement.
• Equipped to handle critical queries/escalations where possible.
• Knows and understands the overall operating model for the respective function and has a detailed knowledge of the end-to-end process framework and appropriate business systems.
• Comfortable with data set, should be able use data to draw insights for driving business performance.
• Transformation / Change driver - Champion and embrace change and innovation within the team.

Youll achieve more at HSBC

www.hsbc.com/careers

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Electronic Data Processing (India) Private LTD***