Investment Banking

Posted 7 days ago

No clicks

**Team Manager | Consumer Contact Centre** Manage a high-performing client service team, enhancing customer journeys and driving continuous improvement. Key responsibilities include coaching team members, leveraging data-driven insights, and ensuring regulatory compliance. Bring 5+ years of experience in contact centre team leadership, strong communication skills, and adaptability to thrive in dynamic environments. Experience in finance or regulated industries is preferred. - **Role:** Team Manager - **Level:** Mid-senior - **Domain:** Consumer Contact Centre - **Tech & Skills:** Contact centre management, data-driven decision making, team leadership, communication, adaptability - **Experience:** 5+ years team leadership within contact centre environments, preferably in banking, finance, or regulated industries - **Benefits:** Competitive, flexible working options

Compensation: Not specified
City: Sydney
Country: Australia

Full Job Description

Jobs

Jobs
Featured jobs

Back to search

Team Manager | Consumer Contact Centre

Additional office locations

Sydney

Job ID

21960

Date

04-May-2026

Permanent - Full time, Mid-senior

Job category

Retail Banking

Apply now

Focused on the client and consumer journey, our relationship-driven Client Service team acts as a friendly and knowledgeable partner. Within our Client Service and Support division, our leaders and consultants are committed to building lasting relationships and strengthening the trust and confidence our clients have in the Macquarie brand.

At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 31 markets and with 56 years of unbroken profitability. Youll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.

What role will you play?

Press space or enter keys to toggle section visibility

Join our Consumer business as a Team Manager, where you will coach and empower a high-performing team to enhance the customer journey, driving continuous improvement in the effectiveness and quality of every interaction. You will play a key role in building trust and confidence in the Macquarie brand through meaningful, quality conversations with our customers. By leveraging data-driven insights, you will identify opportunities for improvement and implement positive changes that directly benefit our clients. Additionally, youll manage client concerns with professionalism and ensure full compliance with all regulatory requirements.

What you offer

Press space or enter keys to toggle section visibility

5+ years team leadership experience within a contact centre environment
Exceptional communication skills that allow you to act as the link between senior leadership and your team
Proven ability to thrive in fast-paced, dynamic environments, quickly adapting to evolving priorities and challenges while maintaining high performance and efficiency
Passionate about developing junior team members to provide an exceptional level of service and build their experience
Experience in banking, finance, or a regulated industry is advantageous but not required.
Experience using live chat platforms is highly regarded.

We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.

What we offer

Press space or enter keys to toggle section visibility

At Macquarie, youre empowered to shape a career thats rewarding in all the ways that matter most to you. Macquarie employees can access a wide range of benefits which, depending on employment type, include:

1 wellbeing leave day per year
Up to 5 additional service bonus leave days per year
Up to 20 weeks paid parental leave for primary caregivers along with 12 days of transition leave upon return to work, and 6 weeks paid leave for non-primary caregivers
2 days of paid volunteer leave and donation matching
Up to 12 months gender affirmation leave, including 6 weeks paid leave
Access to Employee Assistance Program and wellbeing benefits including skin and health checks, and flu vaccinations
Access to a wide range of salary packaging options
Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription
Hybrid and flexible working arrangements, dependent on role
Reimbursement for work from home equipment

About Banking and Financial Services

Press space or enter keys to toggle section visibility

Banking and Financial Services is our technology-driven retail bank. You will be part of a team that supports clients to achieve their full potential - whether thats buying a home, growing a business or investing to manage wealth.

Our commitment to diversity, equity and inclusion

Press space or enter keys to toggle section visibility

We are committed to fostering a diverse, equitable and inclusive workplace. We encourage people from all backgrounds to apply and welcome all identities, including race, ethnicity, cultural identity, nationality, gender (including gender identity or expression), age, sexual orientation, marital or partnership status, parental, caregiving or family status, family and domestic violence status, neurodiversity, religion or belief, disability, or socio-economic background. We welcome further discussions on how you can feel included and belong at Macquarie as you progress through our recruitment process. To learn more, contact our team by clicking here.

Our aim is to provide reasonable adjustments to individuals who may need support during the recruitment process and through working arrangements. If you require additional assistance, please let us know in the application process.

Full Job Description

Jobs

Jobs
Featured jobs

Back to search

Team Manager | Consumer Contact Centre

Additional office locations

Sydney

Job ID

21960

Date

04-May-2026

Permanent - Full time, Mid-senior

Job category

Retail Banking

Apply now