ABOUT THIS POSITION
The role serves as a senior point of contact for clients, Relationship Managers, and internal stakeholders, with endtoend accountability for service delivery, operational governance, and client outcomes.

The successful candidate will leverage asset management operations expertise and strong market knowledge to deliver a differentiated, highquality service to our clients. This is an excellent opportunity for a seasoned client service professional to take on a senior, visible role within GCAS, supporting a diverse and expanding client base across Asia.

ROLE SUMMARY
Responsible for delivering highquality client service to institutional and intermediary clients across Asia, with full accountability for client satisfaction and service excellence throughout the client lifecycle.

Based in Hong Kong and part of the regional team, this role partners closely with Relationship Managers and be as a senior liaison across Portfolio Management, Trading, Investment Operations, Product, Legal, Compliance, and external service providers. The role is expected to exercise sound judgment, proactively manage risks, and lead resolution of complex client and operational matters.

KEY RESPONSIBILITIES
Client Outcomes & Service Ownership

• Own endtoend client outcomes for a portfolio of Asian intermediary and institutional clients, ensuring consistent delivery of highquality service aligned with contractual obligations and client expectations.

• Act as the senior service owner, proactively anticipating client needs, identifying service risks or gaps, and driving timely resolution of complex or sensitive issues across the client lifecycle.

• Champion a clientcentric culture, continuously assessing service effectiveness, monitoring service KPIs, and driving improvements to deliver a bestinclass client experience.

Client Service and Operational Excellence

• Oversee and coordinate ongoing client servicing activities, including:

  - Negotiation of IMA, Guidelines, Distribution agreements, OM and SLA.
  - Client reporting and data delivery with investment, technology and vendors.
  - Cash flow management, trading & operations queries, new markets and corporate actions requests.
  - Periodic KYC refresh and AML reviews

• Lead servicerelated client meetings, facilitate RFI/RFPs and operational due diligence, providing clear direction, credible solutions, and seniorlevel judgment.

• Act as the primary service escalation point for complex or sensitive issues, ensuring timely resolution and clear, professional client communication.

• Conduct regular service reviews, monitor KPIs and SLAs, identify recurring themes or trends, and drive continuous improvement initiatives.

Operational Governance & Risk Management

• Maintain accountability for operational governance, ensuring servicing activities adhere to internal controls, regulatory requirements, and risk frameworks across relevant jurisdictions.

• Take ownership of issue management and remediation, including error investigation, rootcause analysis, and corrective actions, in close partnership with Operations, Compliance, Legal, and Investment teams.

Client Onboarding & Change Management

• Lead all aspects of client onboarding, mandate transitions, restructurings, and significant change events in close partnership with the implementation team, internal and external stakeholders.

• Support a range of products, including separate accounts and pooled fund vehicles, ensuring a seamless and consistent client experience from pre-win, mandate award through funding and ongoing servicing

PREFERRED (OR ESSENTIAL) QUALIFICATIONS

• Minimum 10 years of experience in client service or account management within the asset management industry.

• Strong understanding of Asian institutional and intermediary client segments, with the ability to articulate how market practices, product structures, and operational considerations impact client solutions.

• Proven track record of managing complex client relationships and multiple stakeholders across diverse asset owners, including sovereign wealth funds, central banks, insurers, pension funds, distributors, platforms, and family offices.

• Fluency in Chinese (Cantonese and/or Mandarin) is required.

Commitment to Diversity, Equity, and Inclusion:

At T. Rowe Price, our associates are our greatest asset. We thrive because our company culture is built on inclusion and because we sustain a work environment where associates can bring their best selves to work every day. The backgrounds, talents, and experiences of our global associates allow us to embrace new ideas and perspectives that move our business priorities forward and enable us to deliver strong client outcomes. Here, you can expect equal opportunity and fair and consistent treatment for all.

T. Rowe Price is an equal opportunity employer and values diversity of thought, gender, and race. We believe our continued success depends upon the equal treatment of all associates and applicants for employment without discrimination on the basis of race, religion, creed, colour, national origin, sex, gender, age, mental or physical disability, marital status, sexual orientation, gender identity or expression, citizenship status, military or veteran status, pregnancy, or any other classification protected by country, federal, state, or local law.

Location: Hong Kong

Time Type: Full time