HSBC Private Bank provides personal relationship management including integrated banking, investment and wealth advisory services to high net worth clients and their families around the world. The business builds on the strength, heritage and prudent long-term strategy of the HSBC Group to search out and reveal new opportunities for our clients to manage and protect their wealth. As a leading international private bank, HSBC Private Bank has the connections to provide the very best of what the HSBC Group has to offer.

• People Responsibility: N
• Reports To: SVP and Head of Business Management
• Role Purpose:
  • Manages and leads the operational integration and platform transformation within the Private Banking Business Management function. The role is responsible for optimizing middle-office workflows and strengthening the collaboration between front office business needs and various operational support teams (such as WBS and account services). A key focus is to drive the successful implementation and local adoption of core business platforms while ensuring operational resilience and regulatory reporting frameworks.
  • This role reports directly to Head of BM and is the primary deputy to the Head of BM, who is expected to familiarize with the BAU activities across the PB BM function and to act on behalf of Head of BM as the representative of key governance forums and as the senior point of contact during Head of BMs absence.
• Principal Accountability:
  • Leads the operational implementation of the PB platform, ensuring technical enhancements and system migrations are executed with minimum business disruption.
  • Optimizes middle-office service models and processes to improve operational efficiency.
  • Drives the integration of end-to-end workflows between front office units and centralized operational teams.
  • Identifies and executes automation opportunities within business management processes to reduce manual intervention and operational friction.
• Job Contents: Ensures all platform and middle office operations strictly adhere to Group FIM and local regulatory standards to mitigate operational risks and maintain a robust control environment.