Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Process consultant.(Bangalore/ Hyderabad)

In this role , you will be :

• Operate at a Programme delivery level, working for global business and regions and helping the Operations Transformation, business transformation to focus on end customers.
• To deliver the Global Ops transformation programs by focusing on the globally directed projects and initiatives by identifying opportunities, designing, implementing, and embedding the change to the operations processes.
• Facilitate program governance, RAID management, Fortnightly / Monthly governance packs for KYC Business Services. Position ID validation with Finance, Anaplan Governance Oversight, Change Request (CRs) Management, JIRA Ticket Housekeeping, Forecast Confidence analysis with Operations Leads by providing a forward view, Monthly status reporting on Jira/Confluence.
• Act as a reliable transformation lead & working closing with stakeholders to identify key projects.
• Be knowledgeable of key business drivers – WFM data, process maps, process insights, data intelligence etc.
• Organize & lead process reviews, walkthrough, bootcamp sessions.
• Collaborate with other enablers & teams i.e. Automation, Technology & Transformation Office to drive Global and local re-engineering initiatives.

To be successful, you will:
• Candidate with 5+ years of overall operational transformation experience and a variety of skills related to executing high and medium complexity projects and consulting engagements.
• Good experience in Project Management and process improvement initiatives internally or other large complex organizations.
• Preferably Black Belt or Green Belt trained / certified.
• Having knowledge of the change process, project lifecycle and Agile ways of working.
• Exposure / experience to Robotics / AI and other automations tools / techniques will be an added advantage.
• Experience in managing senior stakeholders and demonstrated ability to rapidly build relationships with key stakeholders and translate ideas into outcomes.
• Working across cultures and in matrix organizational structures.

You’ll achieve more at when you join HSBC
www.hsbc.com/careers

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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