Process Consultant - Operations Transformation
at HSBC
Posted 15 days ago
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Lead and deliver global operations transformation initiatives, focusing on identifying opportunities, designing and embedding process changes across programs. Manage small-to-medium transformation and reengineering projects, support delivery of large programs, and handle governance, RAID management, Jira/Confluence reporting and forecast analysis. Mentor process analysts, engage senior stakeholders, and collaborate with Automation, Technology and Transformation teams to drive data-driven process improvements and sustainable operational performance gains.
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Full Job Description
Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 62.
countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Process Consultant - Ops Transformation.
Job Responsibilities:
- Operate at a Programme delivery level, working for global business and regions and helping the Operations Transformation, business transformation to focus on end customers.
- To deliver the Global Ops transformation programs by focusing on the globally directed projects and initiatives by identifying opportunities, designing, implementing, and embedding the change to the operations processes.
- Responsible for leading small/medium scale transformation and reengineering projects & initiatives or support Delivery Leads in managing a large transformation program to deliver an agreed set of business objectives and meeting the overarching portfolio strategy of one or more of the following Operations Transformational Programs
- Facilitate program governance, RAID management, Fortnightly / Monthly governance packs for Private Banking & Wealth Business Services. Position ID validation with Finance, Anaplan Governance Oversight, Change Request (CRs) Management, JIRA Ticket Housekeeping, Forecast Confidence analysis with Operations Leads by providing a forward view, Monthly status reporting on Jira/Confluence.
- The role requires to mentor one or many process analysts in a program/project environment guiding them to deliver program/project objectives
- For specific functional areas, deliver step change in operational performance (cost, service levels, and customer satisfaction) through identification and successful initiation of new process improvement initiatives aligned with local/regional transformation goals.
- Act as a reliable transformation lead & working closing with stakeholders to identify key projects.
- Provide detail input to ensure commercially viable decisions are taken on prioritizing and optimizing the project portfolio.
- Work closely with different transformation programme and providing on ground support from IWPB Operations transformation perspective.
- Revisit projects post deployment on regular basis to validate whether the objectives are met and sustainable
- Be knowledgeable of key business drivers – Workforce Management data, process maps, process insights, data intelligence etc.
- Organize & lead process reviews, walkthrough, bootcamp sessions.
- Mobilize right support for reengineering projects and ensuring designs are translated into implementation- including Tech funding ask, Business case creation, supporting Jira work for demand intake process.
- Has a strong understanding of data to support opportunity identification –support the working group meetings, partners with key stakeholders.
- Anticipate issues and risks and address them quickly, with an understanding of the critical path. Contemplate contingencies and develop strategies to manage risks,
- Collaborate with other enablers & teams i.e. Automation, Technology & Transformation Office to drive Global and local re-engineering initiatives.
- Support IWBP Delivery Lead in managing project and program delivery
What you will need to succeed in the role:
- Candidate with 5+ years of overall operational transformation experience and a variety of skills related to executing high and medium complexity projects and consulting engagements.
- Good experience in Project Management and process improvement initiatives internally or other large complex organizations.
- Good understanding of overall banking and financial/consulting services industry knowledge will be preferred.
- Preferably Black Belt or Green Belt trained / certified.
- Having knowledge of the change process, project lifecycle and Agile ways of working.
- Awareness of problem-solving skills using end to end process reviews and data driven analysis.
- Exposure / experience to Robotics / AI and other automations tools / techniques will be an added advantage.
- Understands how technology/process improvements add value to the business and to the end customer.
- Experience in managing senior stakeholders and demonstrated ability to rapidly build relationships with key stakeholders and translate ideas into outcomes.
- Working across cultures and in matrix organizational structures.
- Financial acumen: develop business case, benefit quantification and translate ideas into outcomes.
Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.
Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.
The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role.
You’ll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
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