at Euronext
OtherPosted 4 days ago
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**Euronext Clearing - Seeking Client Support Analyst** Act as primary client liaison, managing requests and issues, ensuring timely resolution and closed-loop follow-ups. Foster client relationships, monitor satisfaction, and drive service improvements. Collaborate with internal teams for smooth service delivery. Bachelor's degree required, 1-2 years' experience in client support or related roles within financial services. Strong analytical, organizational, and problem-solving skills. Fluent English; Italian and/or French a plus. Join Euronext, Europe's leading capital market infrastructure provider.
- Compensation
- Not specified
- City
- Paris
- Country
- France, Italy
Currency: Not specified
Full Job Description
Join us as a Client Support Analyst !
We are looking for a Client Support Analyst, to join the Client Support Team in Paris or in Rome.
You will be primarily responsible for:
- Act as the main point of contact for an assigned portfolio of clients, ensuring high-quality support with an account management approach.
- Manage client requests, operational issues, and incident resolution, ensuring timely escalation and follow-up until closure.
- Handle client communications related to operational matters, service updates, and issue resolution, maintaining strong and transparent relationships.
- Monitor client satisfaction and identify opportunities for service and process improvement, reducing operational risks and increasing efficiency.
- Ensure compliance with Service Level Agreements (SLAs), internal procedures, and quality standards.
- Collaborate with internal teams (Operations, Risk, IT, Business) to ensure smooth service delivery and effective issue management.
Your profile
- Bachelors degree in Economics, Finance, Business Administration, or related field.
- 12 years of experience in Client Support, Client Services, Operations, or Account Management within financial services.
- Good understanding of clearing services, financial markets, and client relationship management.
- Strong analytical, organizational, and problem-solving skills.
- Excellent communication skills and client-oriented mindset.
- Fluent English required; Italian and/or French is a plus.
Apply by submitting a CV in English.
Join Euronext Shape capital markets for future generations
Euronext is the leading European capital market covering the entire capital markets value chain, from listing, trading, clearing, settlement and custody, to solutions for issuers and investors. We operate seven national stock exchanges, handling 25% of European lit equity trading. Our products include equities, FX, ETFs, bonds, derivatives, commodities and indices. Euronext also provides clearing and settlement services through Euronext Clearing and our network of Euronext Securities CSDs. In addition, Euronext runs MTS, one of Europes leading electronic fixed income trading markets, and Nord Pool, the European power market. The company has a diverse domestic and international client base.
Find out more about us at: Euronext
