GMS-Transition Manager

At EY GDS a member of the global integrated service delivery centre network by EY, Managed Services (MS) is a significant part of our business, comprising more than $7b in revenue with major clients across the globe. We enable clients to achieve seamless business transformations by providing people-based, asset-based and integrated solutions, leveraging our deep sector and domain expertise to deliver enhanced value. With Managed Services as a core focus, we are committed to driving operational excellence and innovative solutions for our clients complex business needs.

At EY, Managed Services (MS) is a significant part of our business, comprising more than $7b in revenue with major clients across the globe. We help clients with people-based, asset-based and integrated solutions, leveraging our deep sector and domain expertise to deliver enhanced value. In MS, we are also ambitious, seeking to more than double our success in the future.

The opportunity

Working in a collaborative team environment, the Transition Manager plays a critical role in leading and managing the seamless transition of services, processes, or operations for clients. The Transition Manager will be responsible for planning, coordinating, and executing complex transitions, ensuring minimal disruption, managing stakeholder expectations, and delivering high-quality outcomes within agreed timelines and budgets. While the candidate in this role will primarily work with US stakeholders and hence work during US work hours, there may be some meetings/ activities which the candidate may have to participate in other time zones.

Your key responsibilities

• Extensive experience (8+ years) in transition management, project management, or service delivery within a large-scale, global environment.
• Develop and execute detailed transition plans, including risk assessments, resource allocation, communication strategies, and milestone tracking.
• Work with cross-functional teams to ensure all transition activities are completed on schedule and in alignment with client requirements.
• Conduct due diligence to assess current state processes and identify areas for improvement during the transition phase.
• Facilitate knowledge transfer and process documentation to ensure operational continuity.
• Monitor and report on transition progress, proactively identifying and resolving issues or bottlenecks.
• Engage with stakeholders at all levels, maintaining clear communication and managing expectations throughout the transition lifecycle.
• Ensure compliance with contractual commitments, regulatory standards, and quality benchmarks during the transition process.
• Excellent communication skills, with the ability to effectively interact with clients.

Skills and Attributes for Success

• 5+ years of professional experience in transition management, with a proven track record of successfully managing IT transitions and transformations.
• Comprehensive understanding of transition lifecycle methodologies, project planning, and execution across multiple domains and business functions.
• Expertise in identifying and mitigating risks during transitions, and the ability to develop robust transition strategies and contingency plans.
• Strong stakeholder management skills, with experience in coordinating between clients, internal teams, and third-party vendors to ensure seamless knowledge transfer and operational handover.
• Excellent communication and presentation skills, capable of clearly conveying complex transition plans and updates to diverse audiences.
• Advanced proficiency in Excel and data analytics for tracking transition progress, resource allocation, and reporting key metrics.
• Experience with transition management tools and platforms, preferably with hands-on knowledge of Microsoft Project plan or similar project management systems.
• Ability to work independently, prioritise multiple transition projects, and adapt to dynamic environments while maintaining high quality standards.

Core Capabilities

• Structured and methodical approach towards managing transitions
• Strong analytical and problem-solving abilities to address transition challenges
• Excellent presentation and communication skills for stakeholder engagement
• Quality-focused mindset ensuring high standards throughout transition phases

Functional Capabilities

• Highly motivated and results-driven, ensuring seamless service transition
• Exceptional organisational skills, adept at multitasking and prioritising transition tasks
• Effective time management to meet transition milestones and deadlines

To qualify for the role, you must have

• Comprehensive understanding of managed services products and offerings
• Knowledge of various managed services delivery models (on-premise, cloud, hybrid)
• Experience in designing and executing transition plans and documentation
• Strong understanding of legal, compliance, and contractual requirements in managed services environments
• Ability to analyse service contracts, entitlements, and SLAs
• Advanced analytical skills for transition risk identification and mitigation
• Experience in service reconciliation and resource allocation during transitions
• Familiarity with different managed services metrics and KPIs

Ideally, youll also have

• Proven creative thinking and ability to identify and resolve transition challenges
• Self-motivated and proactive in managing transition activities
• Attention to detail and logical reasoning for effective transition planning
• Ability to foster positive group dynamics and lead transition teams
• Capacity to provide clear direction to teams in line with management objectives
• Experience engaging professionally with diverse cultures and international teams, working with US stakeholders providing coverage during US work hours
• Ability to manage multiple transition projects/activities simultaneously
• Skill in establishing a collaborative environment based on trust, open communication, innovation, and teamwork
• Track record of recognising and celebrating team and individual achievements during transition projects
• Robust skills in presenting, communicating, organising, multitasking, and time management
• Strong networking abilities for cross-functional collaboration

What we look for

• Experience with managed services transition tools and methodologies
• Ability to conduct health checks and readiness assessments for managed services transitions
• Expertise in cost optimisation and resource management during transitions
• Experience in contract renewals and service level management
• Project management skills for overseeing transition projects from initiation to completion
• Exceptional communication skills for managing client and internal stakeholder expectations

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations Argentina, China, India, the Philippines, Poland and the UK and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. Well introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career. 

• Continuous learning: Youll develop the mindset and skills to navigate whatever comes next. 
• Success as defined by you: Well provide the tools and flexibility, so you can make a meaningful impact, your way. 
• Transformative leadership: Well give you the insights, coaching and confidence to be the leader the world needs. 
• Diverse and inclusive culture: Youll be embraced for who you are and empowered to use your voice to help others find theirs.