At EY, youll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And were counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

Assurance Learning Coordinator 
Job Grade 5

The opportunity 

EY's people in more than 150 countries are committed to operating with integrity, quality and professionalism in the provision of audit, tax and transaction advisory services. We strive to help all our people achieve their professional and personal goals through an inclusive environment that values everyone's contributions, appreciates diversity of thought, fosters growth, and provides continuous opportunities for development. Recognized as one of Canada's top employers, EY continually strives to be a great place to work.

The Talent Development and Learning Team for EY Canada is seeking a personable and proactive individual to help us plan and deploy small and large-scale learning and networking events. The incumbent will work primarily with the Consulting learning team but will also contribute to other service line initiatives.  

Position description: 
The Learning Coordinator (LC) is responsible for the coordination and logistics of service line learning. This role works closely with the Learning Services Specialist (LSS) and Learning Leader (LL) to provide agreed-upon support for all classes. 

The LC primary responsibilities include submitting courses and scheduling offerings, managing participant rosters, communications and compliance and course deployment, including production and pre and post course activities.

The location of this position is open.

Your key responsibilities

Learner administration 
   Identifying target learners and forecasting the number of classes, participants, deployment modality (e.g., Virtual Instructor-led Training, classroom, eLearning, webcast), timing and session counts and general course planning.
   Support the LSS with data required to finalize learning calendar, schedule participants  
   Ensure sessions are scheduled with producers and production technologies (i.e.: Zoom link for sessions) as necessary.
   Work across teams to update and manage rosters to ensure schedules are kept current of any changes
   Support the LSS in the curation of level-based eLearning programs, including opening programs in SuccessFactors and scheduling of webcasts as required.  
   Prepare size and set-up of classrooms needed to support classes (participant materials, polling questions, breakout rooms)
   Ensure award of CE credits
   Track and follow up with classroom training no-shows and missed time attestations
   Create and manage learning compliance tracking 
   Address ad-hoc learner inquiries, liaising with LSSs & LL when necessary
   Participate in weekly status update meetings with LSSs & LL.
   Assist with TD&L working groups, projects and deployment as needed
   Produce VILT sessions and Teams Live Webcasts

Learning Management System (LMS)
   Set up courses and classes within the LMS, including attendance tracking
   Support and onboard other team members as required
   Monitor continuing Education (CE) compliance
   Update and manage rosters, manage waitlists, cancellations, etc.
   Pull consumption and learning history reports

Virtual learning Producer
   Experience with virtual platforms such as Zoom, Teams, etc. required
   Admit participants, track and monitor attendance and note absences/no-shows
   Draft producer guides for new learning sessions
   Create and manage Polls, Breakout Rooms and Whiteboard 
   Monitor Chat 

Facilitator support 
   Assist the LSS with the administration of the facilitator management tool, including recognition 
   Available and accessible to facilitator for troubleshooting and support prior to, during and after class 
   Distribute evaluation summary reports to facilitators post session
   Create evaluation summary reports and distribute to LL for program debrief

Budget
   Gather / compile preliminary information for budgets and review with LSS & Learning Leader
   Review invoices and ensure accuracy before sending for approvals and payment
   Support LSS in compiling monthly learning accruals for areas of responsibility. and advise Learning Leader if any accruals are needed

Skills and attributes for success 
   Experience in managing conference logistics, program deployment or project management
   Proficient in Outlook 
   Proficient in Excel (filters, vlookups, pivot tables or Power Query).  
   Proficient in Zoom, MS Teams, SharePoint and Office 360 
   Experience with Learning Management Systems (LMS), particularly SuccessFactors, is an asset
   Strong attention to detail and impeccable communication skills
   Strong analytical, organizational and project management skills 
   Great interpersonal skills and ability to build and maintain trusted relationships
   Willingness to work in a team environment
   Ability to manage multiple priorities independently during peak times
   Ability to take initiative and think through next steps / prioritize items to complete
   Bilingual candidate appreciated

This position may require overtime during peak times.

What we look for 

We are looking for candidates who are highly motivated, analytical, logical thinkers and have a very strong attention to detail and the ability to meet multiple and/or unexpected deadlines in a demanding environment.

What working at EY offers 
At EY, our Total Rewards package supports our commitment to creating a leading people culture - built on high-performance teaming - where everyone can achieve their potential and contribute to building a better working world for our people, our clients and our communities. It's one of the many reasons we repeatedly win awards for being a great place to work. 

We offer a competitive compensation package where youll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you to decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a comprehensive medical, prescription drug and dental coverage, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:
   Support and coaching from some of the most engaging colleagues in the industry 
   Learning opportunities to develop new skills and progress your career 
   The freedom and flexibility to handle your role in a way thats right for you

About EY 
As a global leader in assurance, tax, transaction and advisory services, were using the finance products, expertise and systems weve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. 
If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible. 

Make your mark. Apply today. 

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.