Client Service Analyst, Associate
Posted 16 days ago
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Client Service Analyst, Associate based in Mumbai responsible for Trade Finance operations in branch, supporting front- and back-office processing, addressing customer queries and liaising with regulators and compliance. The role includes preparing and reviewing process notes and key operating procedures, handling EDPMS/IDPMS queries, and producing MIS reports to monitor key business indicators. The candidate should have 5-6 years of experience, strong Excel and communication skills, and preferably IIBF certification in trade finance. The position emphasizes operational risk management, process improvement, and providing support and training to branches and processing teams.
- Compensation
- Not specified
- City
- Mumbai
- Country
- India
Currency: Not specified
Full Job Description
Client Service Analyst, Associate
| Job ID:R0407406 | Full/Part-Time: Full-time |
| Regular/Temporary: Regular | Listed: 2025-11-26 |
| Location: Mumbai | |
Position Overview
Job Title: Client Service Analyst, Associate
Location: Mumbai, India
Role Description:
Trade Finance operations in branch
What we’ll offer you
As part of our flexible scheme, here are just some of the benefits that you’ll enjoy
- Best in class leave policy
- Gender neutral parental leaves
- 100% reimbursement under childcare assistance benefit (gender neutral)
- Sponsorship for Industry relevant certifications and education
- Employee Assistance Program for you and your family members
- Comprehensive Hospitalization Insurance for you and your dependents
- Accident and Term life Insurance
- Complementary Health screening for 35 yrs. and above
Your key responsibilities:
- Candidate should have 5-6 Years of work experience in Trade Finance operations in branch front office role/back office.
- Operational Knowledge of all Trade products
- Addressing customer queries with regards to trade
- Liaising with regulator and compliance on specific trade queries.
- Preparing/Reviewing Process note/Key operating procedures for Trade related products
Your skills and experience
- Support to Branches and processing team in handling day to day trade transaction.
- Actively involved in various process/procedure revision, development, and implementation initiative with emphasis on operational risk management.
- Handling EDPMS & IDPMS related queries, tracking & closure.
- Prepare MIS Weekly/Monthly, Production sheet to monitor movement of key business indicators and facilitate information flow & decision making.
- Monitoring & controls keep a track of daily productivity of the team, also regular checks on adherence of the process notes and KOPs by the team and branches.
- Keep updating team & branches on the changes in process.
- Excel skills and good communication skills
- IIBF certification in trade finance
How we’ll support you
- Training and development to help you excel in your career
- Coaching and support from experts in your team
- A culture of continuous learning to aid progression
- A range of flexible benefits that you can tailor to suit your needs
About us and our teams
Please visit our company website for further information:
https://www.db.com/company/company.html
We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
We welcome applications from all people and promote a positive, fair and inclusive work environment.
