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Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, youll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

The Collections Specialist 3 performs a variety of assignments with limited complexity. Most of the impact is related to the accuracy of tasks performed. Works under general supervision and established procedures. May service a range of products/services. Applies detailed knowledge of a wide range of specialized administrative/technical skills. Understands how duties relate/integrate with others in the team/unit. Exchanges moderately complex information with others. Basic knowledge of the organization and its policies required. Applies experience and simple judgment to make decisions within defined options or standard protocols follows through on issues. Able to evaluate and select the correct solution in order to complete the task at hand.

Responsibilities:

• Performs Collection Specialist 2 duties plus: Utilizes advanced negotiation skills to resolve delinquency issues. Researches problems, such as skip tracing, to develop external contacts. Shares knowledge with less experienced collectors. Has increased opportunity to interpret procedures instructions by choosing among alternative courses of action to resolve delinquencies. Works under general supervision and established procedures. May support a range of products services. Applies detailed knowledge of a wide range of specialized administrative technical skills; and most of the impact is related to the accuracy of tasks performed. Understands how duties relate integrate with others in the team unit.

• Increase the Recovery of the past due portfolio of the different collection portfolios

• Comply with the goals and parameters of the established operational process

• Ensure compliance with quality objectives and compliance with institutional policies

• Provide the telephone collection service to the client

• Fulfilling the clients necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• work under pressure Decision making Problem solving Negotiation
• client needs or organizational issues while remaining focused, frustration tolerance
• 1 year experience

Education:

• High School diploma or equivalent

Funciones

• Ejecucin de controles mediante la matriz de riesgos PRCT (ARCAM) 
• Identificacin de riesgos y deteccin de desviaciones al proceso para  diferentes portafolios, file central crditos, centralizadora, hipotecario, tarjetas/ retail
• Aseguar que los analistas de los diversos portafolios hayan realizado el proceso de acuerdo a lo que esta dentro de los manuales de politicas y procedimientos.
• Dictamina si el analista se apego el proceso y politicas correspondiente.
• Anlisis para diseo de controles. 
• Extraccion de bases de datos
• Anlisis de calidad en el proceso de atencin de solicitudes mediante  herramientas digitales y/o buzones departamentales vs documentacin mandatoria y ejecucin en sistemas bancarios (ADMWIN)
• Reporte sobre incidentes o reas de oportunidad detectadas
• El analista valida que el proceso de los ejecutivos de distintas reas se haya realizado conforme a politicas y lineamientos.

Requisitos 

• Experiencia en lineas de control PRCT/ ARCAM (Deseable)
• Experiencia en analisis y deteccion de riesgos
• Conocimientos en sistema ADMWIN, Eclipse (Deseable)
• Experiencia en extraccion de bases de datos , generacion de reportes, tablas dinamicas
• Experiencia en proceso de calidad y riesgo
• La vacante es un perfil inicial por lo cual se requiere experiencia basica-inicial

Zona de trabajo Revolucion/ Moras, se trasladan entre ambas zonas

Horario- L-V 9 am a 6 pm o 10 am a 7 pm

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Job Family Group:

Operations - Collections Default

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Job Family:

Core Collections

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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