at Capgemini
ConsultanciesPosted 9 days ago
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**Associate C2C Dispute Management Process Expert** responsibilities include managing end-to-end dispute resolution, driving service level achievement, and enhancing process efficiency. Leverage growing dispute management expertise and tools to validate disputes, initiate resolution, and improve customer service. Key skills: finance administration, stakeholder communication, process improvement, and team collaboration. Requires mid-junior level experience in finance administration.
- Compensation
- Not specified
- City
- Noida
- Country
- Not specified
Currency: Not specified
Full Job Description
Job Description
Role based in BSv organisation. Leveraging deepening knowledge of Dispute Management, The Dispute Management Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their deepening domain expertise means they collect the proofs of dispute validity and initiates resolving actions as appropriate
Job Description - Grade Specific
Entry and mid Junior level in a Finance Administration roleStrong team player with the ability to build good relationships with their stakeholders.Able to act on own initiative with regular supervision. Understands when to seek guidanceorescalateSupports experienced Finance specialists delivering progress reporting, task management and documentation for Finance activity
