At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Associate, People Service Delivery II to join our People team. This role is located in Wroclaw, Poland.

In this role, you’ll make an impact in the following ways:

• Responsible for the day to day administration of people actions for Poland within established policy and program guidelines for PP.
• Provides proactive customer service to clients, ensuring an efficient, well-managed process from end-to-end. Monitors workflow at each step, ensures completion and required approvals are in place, identifies roadblocks and follows through to resolution.
• Develops reports for more senior professionals and management on process interruptions and inefficiencies.
• Typically supports higher level staff on a large, complex or risky solution, but may directly monitor a smaller solution, guiding and serves as a resource for peers and support staff in its correct execution.
• As directed, provides analytical support for assigned process or solution. Organize and monitor incoming/outgoing data and the process flow.
• Follow up with clients to rectify missing or unclear data, signatory authorities, etc.
• Significant interaction across all HR COEs, advisors and process areas.
• Serve as an escalation point for HR Contact Center, providing advice and support on issues which may be more complex or non-routine in nature and which require additional consideration or data gathering before engaging an HR advisor or COE.
• Determines appropriate response (either on their own or through referral to the next level) and follows through to ensure resolution.
• May complete tactical activities assigned by more senior professionals in response to strategic directives for process improvement.
• Helps management to develop and standardize operating procedures, providing relevant analysis of activities and other processes.
• Assists in implementation of SOPs, educating contact center staff and other HR stakeholders as required.
• Monitors assigned solutions and ensures all processing activities are conducted in compliance with organization standards as well as federal/state/country laws policies and regulations or industry standards.
• Escalates observations to appropriate staff. No management responsibilities and no direct reports.

To be successful in this role, we’re seeking the following:

• Advanced English is a must.
• Previous working experience in office environment
• Excel Skills
• Communication skills
• Ability to work with deadlines.

At BNY, our culture speaks for itself, check out the latest BNY news at:

BNY Newsroom

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Here’s a few of our recent awards:

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.