Responsibilities: Manage daily operational activities related to brokers/ sales team service requests, including screening and processing broker requisition efficiently and accurately Monitor inquiry channels (email and hotline), providing timely and professional responses to brokers and internal stakeholders Support the management of the insurance brochure and e-library, ensuring materials are up-to-date and accessible Assist in broker communication initiatives, such as preparing and distributing broker bulletins and other informational updates Facilitate sales support for in-house sales teams, particularly regarding non-policy scope inquiries Coordinate broker onboarding processes and conduct ongoing due diligence to ensure compliance and performance standards are maintained Collaborate with various departments and stakeholders to support seamless daily operations and promptly resolve operational issues Assist with ad-hoc tasks, special projects, or process improvements to enhance operational efficiency Qualifications: Diploma or Degree holder; relevant certifications such as IIQE 1,3,5 are highly preferred. Prior experience in Insurance Policy Servicing, Broker Operations, or related fields is advantageous. Good communication and coordination skills in Cantonese and English. Attention to detail and strong organizational skills. Able to work independently as well as within a team. Knowledge of relevant compliance and sales practices. Excellent organizational and time management skills required as well as the ability to take initiative Candidate with less experience will be considered as Assistant Broker Service Officer About AXA Hong Kong and Macau AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 52 markets and serving 92 million customers worldwide. Our purpose is to act for human progress by protecting what matters. As one of the most diversified insurers in Hong Kong, we offer integrated solutions across Life, Health and General Insurance. We are the largest General Insurance provider and a major Health and Employee Benefits provider. Our aim is to not only be the insurer to provide comprehensive protection to our customers, but also a holistic partner to the individuals, businesses and community we serve. At the core of our service commitment is continuous product & service innovation and customer experience enrichment, which is achieved through actively listening to our customers needs and leveraging and investing in technology and digital transformation. We embrace our responsibility to be a driving force against climate change and a force for good to create shared value for our community. We are proud to be the first to address the importance of mental health through different products and services and thought leading iconic research. Our overall Sustainability Strategy, with emphasis on climate strategy and biodiversity commitment, is developed based on TCFD recommendations. We are committed to integrating environmental, social and governance factors across our business and strive to contribute to a sustainable future through 3 distinct roles - as an investor, an insurer and an exemplary company. AXA is an equal opportunity employer. We are committed to promoting Inclusion and Diversity (I&D) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential. Our people strategies are designed to enhance employee well-being and professional growth, ultimately empowering them to excel within the company. Click here to learn more about our Benefits (https://www.axa.com.hk/en/benefits), Culture (https://www.axa.com.hk/en/culture-and-values), & Career Development (https://www.axa.com.hk/en/career-development).