Posted 14 days ago
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**Brokerage Operations Associate** manages middle-office support for Fidelity clients. Essential responsibilities include processing client requests like account setup, transfers, corrections, and managed-account transactions. Crucial skills span organization, analytics, problem-solving, and interpersonal communication. Preferred candidate has a bachelor's degree, financial services background, and Series 7/63 certifications. This role offers outstanding service, workflow improvement, and cross-departmental collaboration. Associates work onsite every other week in a Fidelity office, following a hybrid schedule.
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Full Job Description
Job Description:
The Fidelity Brokerage Operation group provides middle-office support to our customers through innovation, dedication, and commitment. We are dedicated in our pursuit of accurate and swift execution of every client request!
The Expertise We're Looking For
Bachelors degree or equivalent work experience.
Financial services background strongly preferred.
Series 7 and 63 Preferred.
The Purpose of Your Role
We strive to provide outstanding operational service to Fidelity clients through the accurate and efficient processing a variety of client requests, such as: establishing and updating brokerage accounts and all related features, initiating transfers of assets into the firm, proactive and reactive account corrections and supporting transactions in managed-account products.
The Skills You Bring
You have effective organization and time-management skills
You have a keen attention for detail with a strong analytical ability
Your ability to detect high-risk situations or problems and use your skills and available resources to react appropriately
Your strong verbal and written interpersonal skills
Your committed work ethic
Your able to be flexible and adapt to new situations and structures
The Value You Deliver
Providing outstanding service to new and existing Fidelity customers, you will process all requests with a focus on timely completion and perfect execution.
Initiating problem resolution procedures for items not in good order, including sending written correspondence directly to the client or internal business partner working with the client.
Participating in projects and initiatives to improve existing workflows, quality, and efficiency.
Recommending methods to ensure consistency and streamline procedures.
Interacting with inter-departmental colleagues and external customers via both email and phone when appropriate.
Building an understanding of Fidelity's organizational structure to identify solutions that work in the best interest of the client, following proper channels to seek exceptions, when appropriate.
How Your Work Impacts the Organization
The Brokerage organization is comprised of several middle office functions that support Fidelity's Brokerage and Wealth clients with new accounts, account features, money movement, and other needs.
Certifications:
Series 07 - FINRA, Series 63 - FINRACategory:
Brokerage OperationsMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles. Some roles may have unique onsite requirements. Please consult with your recruiter for the specific expectations for this position.
Please be advised that Fidelitys business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
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Benefits that balance life and work
From our fully paid parent leave to our on-site health and wellness centers, our benefits support the belief that more balance you have, the better you can achieve your goals.
Company overview
Company overview
At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experience.
Reasonable accommodations
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation contact the HR Accommodation Team by sending an email to accommodations@fmr.com, or by calling 800-835-5099, prompt 2, option 3.
Equal opportunity employer
Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop, and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Hybrid work schedule
Fidelitys hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.
Applicant screening
At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.
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