The Business Office Operations Supervisor should be a proactive and energetic member of our Office Services team by providing support to critical office functions as well as attentive and detailed customer support. Responsibilities include auditing responsibilities for Life Safety, supporting finance functions, providing security, reservations and catering support to our customers, cross support to our local technology team, and providing support to high profile in-office events as needed.

Key Responsibilities:

• Leadership in Onsite Experiences: Model a service-first mindset and set the tone for professionalism, creating a welcoming atmosphere and consistently elevating workplace interactions.

• Oversight of Daily Operations: Monitor service delivery, coordinate team schedules, and uphold high standards for cleanliness, safety, and functionality across daily and weekly workplace activities.

• Ownership of Workplace Processes: Execute and optimize workflows related to space management, guest services, and event logistics; document procedures and train team members to drive process improvements.

• Service Gap Identification and Solutions: Regularly assess workplace operations, solicit feedback, and develop action plans to address service gaps, ensuring a competitive and client-focused environment.

• Event Planning and Delivery: Manage workplace events from concept to completion, coordinating logistics, communications, and setup/teardown with attention to detail and brand alignment.

• Client Engagement and Support: Serve as the primary onsite contact, fostering positive relationships, managing guest experiences, and resolving issues promptly to reinforce a trusted reputation.

• Team Leadership and Collaboration: Lead by example, mentor team members, encourage collaboration, and promote a culture of accountability and continuous learning.

• Hosting Client Tours: Organize and deliver professional client tours, showcasing facilities and capabilities tailored to client interests, and respond knowledgeably to inquiries.

• Front Desk and Reception Support: Provide hands-on support at the front desk, greeting guests, issuing credentials, and ensuring a positive first impression.

• Issue Resolution: Act as the escalation point for workplace challenges, troubleshoot operational problems, coordinate solutions, and communicate outcomes to stakeholders.

• Meetings Expertise: Collaborate with Meetings & Events team on meeting room reservations, setup, catering, and AV coordination to deliver high-touch meeting experiences.

• Space Management: Oversee reservations, setup, maintenance, and vendor coordination for workplace spaces, ensuring efficient utilization and client satisfaction.

• Reporting and Metrics: Maintain accurate records of space utilization, event metrics, and operational trends; share insights and data for informed decision-making and strategic planning.

• Continuous Improvement: Solicit ongoing feedback, evaluate practices, and propose strategies for process enhancement and workplace innovation.

• Work Schedule Flexibility: Maintain a flexible schedule to adapt to business needs, events, and client requirements, ensuring consistent coverage and responsiveness.