Posted 17 days ago
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Lead and scale the KYC Operations function across EMEA, ensuring compliant, high-quality, and cost-efficient KYC/AML processes in partnership with Product and Compliance. Manage and develop Area Leads and oversee 150+ employees across internal and outsourced teams, driving operational excellence and meeting performance and quality targets. Act as the onsite lead for the Budapest office to foster culture and alignment while implementing data-driven improvements and strategic initiatives.
- Compensation
- HUF 2,000,000+ HUF
- City
- Budapest
- Country
- Hungary
Currency: HUF
Full Job Description
Head of KYC Operations - EMEA
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Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.
More about our mission and what we offer.
Your mission
Your mission is to lead the KYC Operations Function organization to ensure its compliance and provide instant service with best-in-class quality. And to do this in a scalable, cost-efficient manner, working in partnership with other Wise teams and functions, most prominently with Wise Product and Compliance.
What you’ll be doing
In this role, you will lead a team of Area Leads and their functional areas to drive strategic direction and operational excellence. You are responsible for setting and executing strategic objectives, building high-performing teams, and ensuring they meet operational and quality targets. The role usually involves overseeing 150+ employees across multiple locations both Internally and Outsourced, ensuring achieving the organization's mission, and aligning operational strategies with business goals.
Besides, you will be playing a business-crucial role within our Budapest office by being the onsite lead for the team based there, helping them to experience the Wise culture to the highest level.
- Exceptional verbal and written English communication skills are essential, with proficiency in additional languages considered advantageous. Ability to articulate complex concepts clearly to diverse audiences.
- Extensive experience, typically 10+ years, in Operations (preferably KYC/AML, financial crime, compliance, or related fields within the financial services industry).
- Demonstrated leadership experience, preferably 8+ years, in leading and mentoring large teams, fostering an inclusive and high-performance culture.
- In-depth expertise and strategic understanding of the regulatory environment and evolving framework surrounding KYC/AML.
- Proficient in utilizing advanced analytics tools, such as Looker, Superset, or equivalent platforms, to drive data-driven decision-making.
- Highly punctual, with a strong sense of initiative and a proactive approach to driving strategic objectives and delivering results.
- Exceptional communication and interpersonal skills, coupled with strong organizational capabilities. Ability to effectively manage time and thrive in fast-paced, high-pressure environments.
- Expertise in multi-tasking and maintaining accountability in complex and challenging scenarios.
- Proven ability to identify and address gaps in policies and processes, providing detailed feedback and constructive recommendations through established communication channels.
- Strong track record of personal ownership and responsibility, with a demonstrated ability to collaborate effectively across various teams and levels within the organization.
- Strategic capability in analyzing team metrics and implementing initiatives to enhance performance and drive key project outcomes.
- Attractive benefit package
- Extensive training and self-development opportunities
- International environment
- Beautiful office space in the center of Budapest (Click for fresh content of the Budapest office!)
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Wise is a global technology company, building the best way to move and manage the world’s money.
\nMin fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money.
\nFor everyone, everywhere.
More about our mission and what we offer.
Your mission
Your mission is to lead the KYC Operations Function organization to ensure its compliance and provide instant service with best-in-class quality. And to do this in a scalable, cost-efficient manner, working in partnership with other Wise teams and functions, most prominently with Wise Product and Compliance.
What you’ll be doing
In this role, you will lead a team of Area Leads and their functional areas to drive strategic direction and operational excellence. You are responsible for setting and executing strategic objectives, building high-performing teams, and ensuring they meet operational and quality targets. The role usually involves overseeing 150+ employees across multiple locations both Internally and Outsourced, ensuring achieving the organization's mission, and aligning operational strategies with business goals.
Besides, you will be playing a business-crucial role within our Budapest office by being the onsite lead for the team based there, helping them to experience the Wise culture to the highest level.
- Exceptional verbal and written English communication skills are essential, with proficiency in additional languages considered advantageous. Ability to articulate complex concepts clearly to diverse audiences.
- Extensive experience, typically 10+ years, in Operations (preferably KYC/AML, financial crime, compliance, or related fields within the financial services industry).
- Demonstrated leadership experience, preferably 8+ years, in leading and mentoring large teams, fostering an inclusive and high-performance culture.
- In-depth expertise and strategic understanding of the regulatory environment and evolving framework surrounding KYC/AML.
- Proficient in utilizing advanced analytics tools, such as Looker, Superset, or equivalent platforms, to drive data-driven decision-making.
- Highly punctual, with a strong sense of initiative and a proactive approach to driving strategic objectives and delivering results.
- Exceptional communication and interpersonal skills, coupled with strong organizational capabilities. Ability to effectively manage time and thrive in fast-paced, high-pressure environments.
- Expertise in multi-tasking and maintaining accountability in complex and challenging scenarios.
- Proven ability to identify and address gaps in policies and processes, providing detailed feedback and constructive recommendations through established communication channels.
- Strong track record of personal ownership and responsibility, with a demonstrated ability to collaborate effectively across various teams and levels within the organization.
- Strategic capability in analyzing team metrics and implementing initiatives to enhance performance and drive key project outcomes.
- Attractive benefit package
- Extensive training and self-development opportunities
- International environment
- Beautiful office space in the center of Budapest (Click for fresh content of the Budapest office!)
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
\nInclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
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Find out more about what we offer our employees
From me days to mission days, sabbaticals to stock, and everything in between. For everyone, everywhere. We’re people building money without borders. Find out what you'll get if you join us.
What we offer
Head of KYC Operations - EMEA
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