About this role:

Embark on an exciting career journey with Wells Fargo, a prominent global bank recognised for its commitment to innovation and excellence. We're currently seeking a seasoned Lead Systems Operations Engineer to provide advanced platform support for our Commercial and Corporate & Investment Banking Technology (CCIBT) organisation. In this role, you'll have the chance to lead complex initiatives and contribute to the strategic planning of our computer systems and network infrastructure.

As a key member of our team, you'll leverage your expertise to review and analyse complex technical challenges, making decisions on enhancements and improvements to existing systems. Your role will involve collaborating with engineering teams on change design and consulting with technical peers and managers to resolve support issues and drive new initiatives forward. With your solid understanding of technical process controls and standards, you'll play a vital role in shaping the future of our technology landscape.

In this role, you will:

• Provide production support for FICC trading systems, including Electronic trading, Pricing, Booking, Risk systems.
• Be responsible for the troubleshooting complex system and/or application issues and the deployment of code within a controlled change-management environment.
• Review and analyse moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
• Work with a highly qualified global team in follow the sun model.
• Work directly with Traders / Sales / MO clients to build trusted relationship and provide timely technical/functional support
• Build automation and processes that reduce the impact of mistakes and eliminate recurring incidents

Required Qualifications:

• Experience in Systems Engineering, Technology Architecture, or equivalent demonstrated through one or a combination of the following: work experience, training, education
• An understanding of the ITIL framework and processes for Incident, Problem, Change management. 
• Experience in supporting trading applications (Electronic Trading, Pricing, Booking, Risk) running on Linux, Windows or Cloud platforms and proficiency navigating those environments. 
• Understanding of complex IT ecosystem including network, storage, datacenter, database, middleware, Market Data etc
• Knowledge of investment banking front to back workflow and financial products in Fixed Income product (Rates/ Credit cash and derivatives), Forex or Equity. 
• Excellent communication and interpersonal skills to effective collaboration with trading desk and business partners. 

Desired Qualifications:

• Experience with Electronic trading, exchange connectivity and FIX protocols
• Experience with Cash or Derivatives products market making, pricing and risk evaluation
• Understanding of trade life cycle and financial products, ideally Fixed Income products including Rates/Credit cash and derivatives.
• Experience with various CI/CD and monitoring tools such as ITRS Geneos, Splunk, Grafana, JIRA, Jenkins, Ansible etc. 
• Excellent knowledge of scripting languages (Python, Shell, Perl) and SQL skills with relational database or Mongo DB
• Previous Experience as a Front Office application support is a plus.
• Experience leveraging AIdriven monitoring, alerting, or automation tools to proactively detect incidents, accelerate rootcause analysis, and reduce MTTR in a production trading environment

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business units risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.