Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companiesfrom the worlds largest enterprises to the most ambitious startupsuse Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyones reach while doing the most important work of your career.

About the team

The Support Experience group develops and applies technology at all points of the user support journey to solve customer problems at scale, keeping millions of business running and unlocking growth across Stripes product suite.

What youll do

As a Product Manager for Support Experience, you will be responsible for improving the outcomes of Stripes user-facing AI agent that holds 100k+ conversations per week.
Youll be at the forefront of applied AI, solving problems for businesses and consumers, and redefining what great can look like.
Youll directly build agent capabilities to solve real-world user problems. That means getting hands-on with prompts, evals, skills, tools and the machinery that lets you introspect and identify opportunities within the conversational experience.

Responsibilities

• Make Stripes conversational AI agent as capable and effective as our best human agents by identifying customer problems and building solutions to them.
• Be opinionated on the UX for conversational AI - the best experiences are a hybrid of UI and conversation - youll need to identify the primitives we need to build to be successful.
• Build, ship and iterate on AI skills, and help build the systems that enable the rest of Stripe to do the same.
• Create continuous improvement loops from problems to scaled AI solutions and relentlessly accelerate those loops.
• Redefine how we think about quality for agentic conversations
• Partner with the Conversation UX and Platform teams to unlock novel capabilities for the AI agent.

Who you are

Were looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

Our ideal Product Manager will be relentlessly user-focused, comfortable in ambiguity, have strong technical skills, and the desire to create something new.

• 5+ years of experience as a Product Manager
• Deep user empathy and a high bar for user experience
• Experience leading cross-team initiatives from ideation to execution
• Technical expertise: Youve led technical products and/or have a background in computer science (or similar)
• Strong written and verbal communication skills