ID de la solicitud: 261703

nase a un equipo ganador con un propsito claro, comprometido con el logro de resultados en una cultura inclusiva y de alto desempeo.

Schedule: Monday to Friday from 8:30 AM to 5:30 pm / 4 hours upon request on Saturday

Purpose

Contributes to the overall success of Mortgage Operations ensuring specific individual goals, plans, initiatives are executed / delivered in support of the teams business strategies and objectives.  Ensures all activities conducted are in compliance with governing regulations, internal policies, and procedures. 

Accountabilities 

   Champions a client centric culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge. 

   Provides administrative and processing support within Mortgage Operations: 
   Providing coverage on a variety of jobs within various units as determined by leadership based or day-to-day operational requirements.
   Providing guidance and operational training required for new/all staff following the implementation of new processes and/or when required.
   Maintaining accurate and relevant trending and tracking information, as requested by managers.
   Assisting unit management with the implementation of required changes (e.g., policy, process, systems, etc.) or special initiatives.
   Assisting with monitoring and prioritizing daily workloads to ensure completion within the applicable OPCs (Operating Process Controls).
   Acquiring and maintaining good knowledge and understanding of all department functions/processes and a thorough knowledge of the systems used, including a working knowledge of related retail products and services.
   Verifying the accuracy, completeness, and authorizations of all work activities.
   Completing all assigned tasks with a high level of accuracy and attention to detail. 
   Prioritizing adherence to the published Service Level Agreements. 
   Conducting investigations to resolve exception situations, completing complex adjustments or corrections, and answering general procedural queries. 
   Performing related sundry duties as assigned, determined by day-to-day operational requirements. 

   Ensures customer service is consistent with GO Perform values by:
   Escalating concerns and coordinating resolutions with leaders.
   Ensuring a high level of professionalism is maintained during all interactions.
   Following up on outstanding, unresolved issues or policy non-compliance situations.
   Notifying the assistant manager/manager, as appropriate, when processing delays occur.

   Maintain adherence to established operating and security procedures: 
   Adhering to established Bank regulations and procedures within assigned authority and Responsibility. 
   Understanding how the Banks risk appetite and risk culture should be considered in day-to-day activities and decisions.
   Reporting any unusual occurrences or fraudulent activity to your direct supervisor.
   Completing all required mandatory courses and training programs. 
   Understand how the Banks risk appetite and risk culture should be considered in day-to-day activities and decisions.
   Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabanks Values, its Code of Conduct, and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk. 
 
   Champions a high-performance environment and contributes to an inclusive work environment.

Dimensions

   Provides administrative and processing support for Mortgage Operations and retail branches.
   Provides operational support in assisting Management with trending and tracking activities, team training, or special projects, as assigned.

Education / Experience / Other Information 

   High School diploma and or a minimum of 2 years of relevant working experience.  
   Basic Computer Skills, including common software tools (Microsoft Office products). 
   Ability to deal effectively and independently with branch/client/insurance company/solicitor inquiries, concerns or complaints and provide prompt and accurate resolution to the complete satisfaction of all parties involved.
   English fluency is required. 

#DRGBS

Ubicacin(s):  Repblica Dominicana : Santo Domingo : Santo Domingo Este

Direccin de trabajo: zona franca las americas 

Scotiabank es un banco lder en las Amricas. Inspirndonos en nuestro propsito corporativo, por nuestro futuro, ayudamos a nuestros clientes, sus familias y sus comunidades a lograr el xito a travs de una completa gama de asesora, productos y servicios en los sectores de banca personal y comercial, gestin patrimonial, banca privada, corporativa y de inversin, y mercados de capital.

[En Scotiabank, valoramos las habilidades y experiencias nicas que cada persona aporta al Banco y nos hemos comprometido a crear y mantener un entorno inclusivo y accesible para todos. Si necesitas algn tipo de adaptacin (como, por ejemplo, un lugar accesible para la entrevista, documentos en formato alternativo, un intrprete en lengua de seas o tecnologa de asistencia, entre otras cosas) durante el proceso de reclutamiento y seleccin, indcalo a nuestro equipo de Reclutamiento. Si necesitas apoyo tcnico, haz clic aqu. Los candidatos deben postularse directamente en lnea si desean ser tomados en cuenta para este puesto. Agradecemos a todos los candidatos por su inters en esta oportunidad profesional en Scotiabank, pero solo nos comunicaremos con aquellos que hayan sido seleccionados para una entrevista.