Primary responsibilities include managing customer interactions across multiple channels, providing comprehensive customer support, resolving complex customer inquiries, and ensuring high-quality service standards are consistently maintained. The advisor will actively listen to customer needs, offer appropriate solutions, and contribute to overall customer satisfaction.
Required experience includes demonstrable customer service experience, excellent verbal and written communication skills, proficiency in digital communication platforms, ability to work in a fast-paced environment, and strong problem-solving capabilities. Candidates should have prior experience in financial services or customer-facing roles with proven ability to handle diverse customer interactions effectively.
The role offers competitive compensation, opportunities for professional development, working within a global banking organization, exposure to innovative banking technologies, and a chance to be part of an organization that impacts millions of customers daily. Santander provides a supportive work environment focused on continuous learning and career growth.
