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Job description
Santander is seeking a Customer Experience Advisor who will play a crucial role in delivering exceptional customer service within their Retail and Business Banking sector. The ideal candidate will manage customer interactions, resolve queries, and contribute to maintaining high-quality customer experiences across various banking channels.
As a Customer Experience Advisor, you will be responsible for handling customer inquiries, providing comprehensive banking support, managing customer accounts, processing transactions, and ensuring customer satisfaction through professional and efficient service delivery.
The ideal candidate will possess strong communication skills, have a proven track record in customer service, demonstrate proficiency in digital banking platforms, and show ability to work effectively in a fast-paced banking environment. Candidates should have prior experience in financial services, excellent problem-solving capabilities, and a customer-centric approach.
Santander offers competitive compensation, opportunities for professional development, a dynamic work environment, comprehensive benefits package, and the chance to be part of a global banking organization that impacts millions of customers daily.
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