IT Support Specialist | Salesforce Service Cloud
Posted 17 days ago
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Join Santander in Lisbon as an IT Support Specialist focusing on Salesforce Service Cloud, providing platform support, troubleshooting, and continuous improvements. You will collaborate with development and business teams to implement new solutions, participate in testing and updates, and resolve technical issues across the Salesforce ecosystem. The role requires 2–4 years of Salesforce development experience, knowledge of Service Cloud, APIs and CI/CD tools, and fluency in Portuguese and English.
- Compensation
- Not specified
- City
- Lisbon
- Country
- Portugal
Currency: Not specified
Full Job Description
Location: Lisboa
General job description
We are looking for an IT Support Specialist to strengthen our technology team, with a focus on Salesforce Service Cloud. If you’re passionate about technology, enjoy challenges, and have experience working in Salesforce environments, this opportunity is for you!
Key Responsibilities
Collaborate with development and business teams to ensure the implementation of new solutions and features.
Provide support to the IT team, with a focus on Salesforce Service Cloud.
Diagnose and resolve technical issues related to the Salesforce Service platform and its surrounding ecosystem.
Participate in testing, updates, and continuous improvements of the platform.
Requirements
Proven development experience within Salesforce environments (2-4 Years).
Solid knowledge of Salesforce Service Cloud (configuration, features, processes,…).
knowledge of customer service processes.
Ability to communicate clearly and effectively with both technical and non-technical teams.
Excellent interpersonal skills.
Fluency in Portuguese and English.
Collaborative spirit, proactivity, and attention to detail.
Understanding of web architectures and services and experience with API testing methodologies.
Ability to work in a fast-paced and dynamic environment.
Good knowledge of integration and Continuous Delivery (CI/CD) concepts, and experience with tools such as GIT, Jenkins, and Maven.
Fluency in Portuguese and English
Experience with support tools (e.g., Jira, ServiceNow, Git, Go/CD).
Salesforce certifications (e.g., Salesforce Administrator, Service Cloud Consultant). (Nice to Have)
Knowledge of system integration and process automation. (Nice to Have)
Knowledge of the Bank Industry (Nice to Have)
About Us
No Santander cada um de nós é “Risk Pro”. Isto significa ter a responsabilidade pessoal de identificar, avaliar, gerir e reportar eventuais riscos para o banco decorrentes do desempenho das nossas funções. Vamos dar-te o conhecimento e as ferramentas para seres Risk Pro em todas as situações. Esta cultura de riscos é fundamental para o Santander Way, a nossa forma de trabalhar.
O Banco dispõe, nos termos do previsto na Lei nº 93/2021 de 20 de dezembro, de um canal de denúncias – Canal Aberto, acessível através do link https://secure.ethicspoint.eu/domain/media/pteu/gui/105862/index.html
