Posted 17 days ago
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The IT Analyst will coordinate and follow up on ServiceNow tickets, provide day-to-day end-user support, and help draft local IT processes and procedures. Responsibilities include ticket management, hardware and software asset inventory, troubleshooting systems and networks, and supporting end-user computing tasks such as Excel macros and VBA. The role requires strong communication in English and Cantonese and at least three years of experience in an IT service-oriented role. This is a one-year contract based in Hong Kong within a banking/financial services environment.
- Compensation
- Not specified
- City
- Hong Kong
- Country
- Hong Kong
Currency: Not specified
Full Job Description
As an IT Analyst you will be the designated person to coordinate and follow up the work generated by the Service Now ticketing system. You will be expected to help in day-to-day support and involve in the drafting of local processes and procedures documentation. An ideal candidate will have 3 years or more experience in an IT service-oriented role and enjoys daily interactions with end-users. You should be experienced in troubleshooting system and network issues. You should be proficient with the Microsoft Office 365 and be familiar with a wide range of software and hardware.
Key Responsibilities
Service Now coordination including ticket management, assignment and reporting
Manage hardware and software components and maintain asset inventory
Manage and assist End User Computing such as Excel macros and VBA
Troubleshoot hardware and software issues
Requirements
Bachelor's degree in computer science or engineering or related field
3+ years of experience in a similar role
Experience troubleshooting systems and networks
Proficient with Microsoft Office 365 with basic programming skills
Excellent written and oral communication skills, including English and Cantonese
