Business Analyst – Onboarding (Life Event Journeys)

Create measurable impact by digitising onboarding for business clients and aligning stakeholders across 1 Scrum team. Deliver clear requirements that turn change into value.

You & Your Function

Drive digital onboarding improvements as a Business Analyst by connecting business partners and the Scrum team, translating needs into testable changes, and keeping technical and non‑technical stakeholders aligned through clear process and data models.

Examples from practice

• Facilitate journey mapping and connect it to a story map and release slices.
• Analyse impact of changes on technical and user (employee) side, and implement these changes.
• Prioritise customer needs, putting effort in creating the best possible solution for the customer.

Facts & figures

• 36 hours per week.
• You will be responsible for closing the gap between the business and the Scrum team.
• 9.5 million customers worldwide.

Top 3 responsibilities

• Design process flows in BPMN with up-to-date process documentation to get/keep both technical and non-technical stakeholders on the same page.
• Closely align with process managers to be able to translate manual processes to a digital process.
• Divide the 'change' into manageable task packages and coordinate your plans with stakeholders and other teams.

You will be involved in translating business needs into technical solutions, ensuring seamless onboarding experiences for our clients.

Together we achieve more than alone

We believe in the power of differences. It is precisely by combining people's differences that we become an even better bank.

Work on yourself and the world around you at the same time

For us, your development and that of society go hand in hand. That’s why we want to invest in you and work together for a better world. We summarise this in one sentence: ‘At Rabobank, you work on yourself and the world around you at the same time. You’ll see this reflected in your personal development budget, our hybrid working environment, and a healthy balance between work and home. You can work on banking services for our private and business customers, as well as societal issues such as food and energy transitions.

Why everyone is welcome at Rabobank

At Rabobank, we believe we become stronger through people who complement each other. By embracing our differences, we bring out the best in one another. We seek diversity in areas such as knowledge, skills, and experience, but also in gender, background, and culture. Across every department, we strive for variety and the freedom to be yourself – whoever you are. That’s what diversity and inclusion at Rabobank is all about.

You & your talent

• Bachelor’s or Master’s degree.
• At least 3 - 5 years of experience in Business Analysis.
• Knowledge of and experience with PEGA.
• Experience with drafting requirements, specifications, testable scenarios, and data modelling.
• Experience working in an Agile/Scrum environment.

You & the application process

• If you are selected for an interview, our virtual assistant "Bo" will contact you via email and SMS to schedule the interview.
• Any questions about working at Rabobank and the process? Contact Oscar van Dijk, recruiter, via oscar.van.dijk@rabobank.nl
• Answers to frequently asked questions can be found at rabobank.jobs/nl/veelgestelde-vragen.
• A reliability check is part of the procedure.
• We respect your privacy.