Location: MANCHESTER, United Kingdom

 

Key Responsibilities Strategic & Operational Leadership

• Deliver firm-wide strategy and business plans through effective leadership of the PA Services function.
• Develop and implement commercial and operational plans to ensure a resilient, future-ready service.
• Ensure consistent, high-quality service delivery aligned to business and client expectations.
• Maintain a strong understanding of practice group priorities, anticipating challenges and proactively responding.
• Continuously innovate and improve PA service delivery models.

 

People Leadership & Talent Management

• Lead, motivate, coach, and develop a high-performing and cohesive PA team.
• Manage performance robustly in line with HR policies, addressing issues promptly and constructively.
• Oversee recruitment, induction and integration of new starters within the service.
• Own the annual review and feedback process, prioritising talent management, retention, and succession.
• Proactively manage team capacity and workload allocation.

 

Stakeholder Engagement & Client Service

• Build strong, trusted relationships with key stakeholders across the Firm.
• Promote effective collaboration, networking, and strong internal client relationships.
• Advocate correct utilisation of PA Services and constructively challenge non-compliance.
• Address operational issues swiftly using a solutions-focused, results-driven approach.

 

Change & Continuous Improvement

• Energetically lead and manage change initiatives within the PA function.
• Drive a culture of continuous improvement through regular team engagement and feedback.
• Own preparation and circulation of management information, performance data, and trend analysis.

 

Skills & Experience

• Proven experience managing a PA, secretarial, or administrative services function within a professional services environment.
• Strategic and commercially minded leader with the ability to translate strategy into practical delivery.
• Strong people management capability with a coaching-led leadership style.
• Highly resilient with the ability to influence, challenge, and lead change.
• Proactive, autonomous, and confident in driving priorities.
• Strong analytical skills and commitment to continuous improvement.
• Exceptional communication and interpersonal skills (written and verbal).
• Professional, objective, and trusted to handle confidential information.

 

Why Join Us?

• A high-profile leadership role with significant influence across the Firm.
• Opportunity to shape and modernise PA service delivery.
• Collaborative, people-focused culture with strong emphasis on development.

• Hybrid working model offering flexibility and balance.

   

 

We are a Stonewall employer, a Valuable 500 member, a founding member of the Mindful Business Charter, signatory of the Race at Work Charter and a proud partner of Neurodiversity in Law. We encourage and value different ideas and styles of thinking. Its with different perspectives that well find solutions to our clients most complex challenges. Its how well deliver outstanding results today, and tomorrow. We want everybody attending an interview to be comfortable and able to fully demonstrate their experience and talents. . #LI-BOSS

PA Services Manager - 6 Month FTC Location: Manchester, Birmingham, Leeds, Glasgow Reporting to: Head of PA & Administrative Services The Role We are seeking an experienced PA Services Manager to lead, develop, and evolve a high-performing PA function within a professional services environment. This role plays a pivotal part in delivering firm-wide strategy through consistent service excellence, commercial thinking, and strong people leadership. You will be responsible for ensuring a future-proofed PA service that delivers dependable results, supports business priorities, and provides an exceptional internal client experience. The PA team may comprise staff from multiple business units, with structure and size evolving in line with the Firms needs.