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Investment BankingPosted 6 days ago
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**Customer Experience Manager Apprentice (1 or 2 year) at Ostrum Asset Management** Join Ostrum Asset Management, a leading European institutional investment manager, as an Apprentice Customer Experience Manager. Support our Client Experience team (7 employees) to ensure customer satisfaction and drive business development. Your key responsibilities include: - Maintaining high-quality customer commitments. - Processing customer requests promptly and efficiently. - Collaborating with sales representatives to improve customer processes and optimize the customer journey. As an apprentice, you'll work alongside experienced professionals in an international, collaborative environment. We value team spirit, organization, and strong communication skills. Fluent English is a must. Apply if you're a BAC+4/5 student in Finance, Administration, or Business School, with a knack for customer relationship management and a passion for teamwork. Internship duration: 1 or 2 years, starting September 2026.
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Full Job Description
Company Description
A responsible
1. Ostrum AM was one of the first French asset manager signatories to the PRI in 2008. More details: www.unpri.org
2. IPE Top 500 Asset Managers (Investment & Pensions Europe) ranked Ostrum AM as the 9
3. Source: Ostrum Asset Management, consolidated data at end-March 2026.
Job Description
You join our Client Experience team within the department within the Development Directorate, which is looking for a Customer Experience Manager, for an alternation of 1 or 2 year from September 2026.
The team, made up of 7 employees, is responsible for ensuring customer satisfaction and supporting sales representatives in business development.
- Ensure the respect and quality of customer commitments;
- Process customer requests;
- Contribute to the improvement of processes in order to optimize the customer journey.
#FinanceTransformative
You evolve in an international and inclusive environment, promoting collaboration with concrete missions and a real impact.
We will accompany you throughout your experience with us so that you can learn and develop your skills by working alongside experienced professionals.
You also have the opportunity to commit yourself in favor of society and causes that are dear to your heart through our corporate foundation.
In addition to an attractive salary calculated according to your training and level of education, you benefit from the reimbursement of your transport ticket up to 60%, paid leave, access to the companys restaurant as well as health and welfare coverage.
You will also benefit from the profit-sharing and/or participation in proportion to your attendance time.
You will also be able to have access to the works council according to your attendance time.
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Required Skills/Qualifications/Experience
Student at the BAC+4/5 level, you are preparing a degree in Finance, Administration or Business School, with an appetite for customer relationship management.
You demonstrate interpersonal skills and enjoy teamwork, in order to collaborate effectively with clients and internal teams.
You are organized and able to manage priorities, especially to quickly process requests that may be urgent.
And last but not least, you are perfectly fluent in English.
For a better treatment of your application, we thank you for indicating on your CV the type of contract (apprenticeship or professionalization) that your school offers as well as the pace of work-study.
You will be contacted by one of our recruiters before meeting our business experts.
An ideal moment of exchange to highlight your personality as well as your project.
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