London | 68,000 - 80,000 +  incentive rewards tied to your performance + Benefits | Hear from the team

About the role 

We're looking for a brilliant PR and Communications Manager (16 month fixed term contract) who is passionate about their work and about what Monzo is doing. 

You'll play a key role in a busy press and communications team and support in building on Monzos reputation as a trusted digital bank that is growing at pace on the back of a strategy that has its customers at the heart. 

Reporting to a Senior PR and communications manager, you'll be supporting the execution of the trust strategy that brings together everything from launching the latest industry-first products, to consumer campaigns around scams or raising awareness about how we protect our most vulnerable customers. Youll be an ambassador for communicating brilliantly, and for obsessing about our customers and our mission. Youll be hands-on and part of a busy press office that manages a range of topics and issues. You'll be an excellent communicator who can thrive in a fast-paced environment and someone who has solid experience managing media.

Youll play a key role by

• Supporting delivery of the trust communications strategy, managing both reactive and proactive media across areas like fraud, financial crime, security, vulnerable customers, payments and technology
• Working across both corporate and consumer communications, promoting Monzos business priorities, product launches, milestone announcements and proactive consumer campaigns across key channels
• Working with the teams across the business and our agencies to prepare for events, executive profiling and interviews 
• Managing reactive press stories 
• Monitoring, tracking and proactively analysing Monzos presence in the media
• Mine stories from across the business that support our communications goals
• Being an excellent team player and problem solver within a busy press office
• Working cross-functionally with teams and stakeholders across the business to create compelling narratives and key messages across reactive and proactive projects 
• Providing trusted advice to senior stakeholders on sensitive, complex issues
• Pitching great stories to journalists 
• Building and maintain great relationships across key media and the business, spotting risks and opportunities that inform our agenda 
• Staying on top of emerging sector themes, trends and news

Wed love to hear from you if you are

• A communications professional who has experience working as part of a busy press office, be that in-house or at an agency 

• Excellent at media relations
• A hands-on team player who can flex across reactive and proactive work as well as both corporate and consumer
• Able to thrive in a fast-paced environment 
• Excellent organisational skills, with the ability to manage multiple projects simultaneously, prioritise tasks, and meet deadlines
• Excellent at communicating with the ability to manage senior stakeholders
• Passionate about Monzo's mission and committed to delivering exceptional results 
• A networker that can collaborate across different teams at every level and a keen interest to build your network outside of Monzo 
• A great storyteller with exceptional writing skills 
• Great at problem solving and issues management 
• Obsessed with data - both in the mining of it for proactive work and the tracking of our KPIs
• A forward-thinker and a keen learner who is always on the lookout for trends, themes, and stories that advance Monzos mission

Not ticking every box? Thats totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, were dedicated to creating a diverse and welcoming team. If youre passionate about this role and keen to learn and grow with us, we encourage you to apply even if you dont have everything that's listed just yet. Drop us your application, wed love to hear from you!

Whats in it for you

68,000 - 80,000 incentive rewards tied to your performance

This role is based in our London office, with a hybrid working environment. 

We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. 

1,000 learning budget each year to use on books, training courses and conferences.

Plus lots more! Read our full list of benefits.

The application journey has 3 key steps:

• Recruiter Call (30mins)
• Initial video call with hiring manager (30 mins)
• Final interview via Google Meet (60 mins)

Our average process takes around 3-4 weeks but we will always work around your availability. 

Well only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you dont miss out.

#LI-NZ1