Get ready to grow your career in customer service in the ING 2026 Australia Team of The Year!

At ING our Customer Care Specialists are the friendly, knowledgeable voices helping our customers with their everyday banking needs. We are looking for locals who enjoy helping people, learning new skills and systems, and working as part of a supportive team to Do Your Thing at our Wyong Contact Centre.

As part of our next induction team starting 29 June 2026, you and your new teammates will join a digitally transforming and fast paced environment to utilise your confident computer skills, customer service expertise and hone your problem-solving skills. Our Contact Centre is the place to start your new challenge.

Our positions are:

• Full Time, working on a 7-day rotating roster including weekends and some public holidays.
• You will need to have full availability to work an 8-hour shift scheduled at any time during 8:00am 8:30pm.
• Are scheduled for at least one weekend shift per week (Saturday or Sunday) for 3/4 weekends a month with the opportunity to volunteer for preferences where available
• To help you plan, our rosters are published 4 weeks in advance. 

Real-life example of a Wyong Customer Care Specialist Roster

• Week 1: Monday, Tuesday, Thursday, Friday (9:30am 5:30pm), Sunday (6am - 2pm) 
• Week 2: Monday Friday (11am 7pm) 
• Week 3: Monday, Wednesday, Thursday, Friday (12:30pm 8:30pm), Saturday (11am 7pm) 
• Week 4: Tuesday Friday (12pm 8pm), Sunday (9am 5pm) 

You will need to be fully available and committed to attend your comprehensive training and induction (Full-Time Monday Friday) program to ensure you dont miss any key information and to see your confidence grow! Following this, you will enter your Academy Team onboarding journey with an Academy Leader. Support and structure to guarantee you succeed.

What you'll do

Be the first voice our customers hear when they call us for help, assisting them with a range of queries related to our banking products and services. Utilising your curiosity and listening skills you will analyse and solve problems that make our customers banking experience better and easier.

What were looking for

• Experience in fast paced customer centric environments (minimum 6 months work experience)  
• Confident communicators both verbally and in writing
• Calm, patient and kind customer service styles that is resilient when our customers need us to be
• Comfortable learning new systems, technology and required industry knowledge
• Call centre experience is helpful, but not essential.

Whats in it for you

• Post your Academy program a hybrid working environment - 2 days per week at work from home.
• Penalty rates: 20% after 8pm, 50% on weekends
• Annual rest day an extra paid day off each year
• Employee wellbeing and support programs including income protection insurance and EAP
• Secure and free onsite parking and amenities in our beautiful Wyong offices
• Generous discounts on ING home loans and health insurance to name a few
• Ongoing coaching and career development opportunities including Study Support programs, IDPs and Professional Development Series training programs

Applications will close on Tuesday, the 26th of May dont miss out and apply today! 
Please ensure you have attached your updated resume with your most recent work experience.

About Us

At ING, were all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities were proud to support. Joining ING means stepping into an environment where your individuality isnt just welcomed - its celebrated. Weve built a culture thats fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.  

Whether youre taking ownership of exciting projects, thinking outside the box, or working with global colleagues, youll find ING is the kind of place where growth isnt just a possibility; its a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, youll feel the difference in how we value and champion our people.  

We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if youre interested but dont meet all the criteria, we encourage you to apply. Were invested in fostering a diverse and inclusive workplace (opens in new window) where everyone feels like they belong. Were your allies in helping you do your thing during the recruitment process, so let us know (email below) if you require any support or adjustments when you apply   

Sound like your kind of vibe? We cant wait to hear from you!  

(One last note: We operate using a direct talent sourcing model, so no agency introductions, please.)  

Need more?

For support and adjustments, including DEI, LGBTQI+ confidential application support enquiries: rpoteam.au@ing.com 

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