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**Implementation Project Specialist (Mandarin) | LSEG** Drive smooth customer implementations at LSEG as our Implementation Project Specialist. Manage end-to-end processes, coordinate cross-functional teams, and maintain open communication channels. Key responsibilities include timeline management, task distribution, and progress reporting. Essential skills comprise exceptional organisation, strong stakeholder management, and Mandarin proficiency. Prior experience in project delivery or operations roles is required. This fast-paced, senior-level position offers a hybrid work model.
- Compensation
- Not specified
- City
- Kuala Lumpur
- Country
- Malaysia
Currency: Not specified
Full Job Description
Role Summary
LSEG Implementation Project Specialists own end-to-end customer implementationsfrom new deployments to upgrades and changesensuring smooth delivery through strong coordination, clear timelines, and consistent communication.
In this fast-paced role, our specialists apply project management skills to deliver high-quality outcomes, build strong customer relationships, and partner closely with the Implementation Relationship Manager to stay ahead of upcoming changes.
What Youll Do
- Coordinate the implementation of LSEG products for a given customer as agreed with the Relationship role.
- Coordinate all internal collaborators and resources to achieve the objective of the implementation.
- Coordinate all implementation related activities and tasks.
- Inform/agree with customers on the schedules, timelines, and any planned activities to be performed as part of an implementation.
- Distributes tasks to various teams to achieve agreed timelines, scope and costs.
- Make sure internal process is followed and keep systems record and key data up to date.
- Supervise and communicate updates on progress to key collaborators in format and method agreed.
- Holds reviews on the status of their book of business advising about the progress and potential issues.
- Chair and facilitate meetings where appropriate and distribute minutes to all project team members.
- Participate in collaborator meetings. There may be a requirement to chair the meetings on occasion.
- Ensure project target dates are met and call out to the appropriate teams as needed.
What Were Looking For
- Highly organized with proven attention to detail
- Quick to learn new processes and systems
- Clear and confident communicator with strong stakeholder management skills
- Experience supporting operations or customer-facing project delivery
- Proactive, accountable, and able to thrive under pressure
- Strong prioritization skills in fast-paced environments
- Experience working with clients on implementation or change projects
- Good understanding of technology, networking, and product environments (e.g., LSEG)
- Proficiency in Mandarin is required to effectively engage with clients across the region.
Career Stage:
Senior AssociateLondon Stock Exchange Group (LSEG) Information:
Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyones race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what its used for, and how its obtained, your rights and how to contact us as a data subject.
If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
Location: MYS-Kuala Lumpur-Menara Prestige Level 31
Time Type: Full time
