End Date

Friday 29 May 2026

Salary Range

26,200 - 26,200

We support flexible working click here for more information on flexible working options

Flexible Working Options

Flexibility in when hours are worked

Job Description Summary

A part time branch based opportunity working 24.5 hours per week until early 2027. After this period, the role will be extended to a remote role, assisting our customers over the telephone working from home.

Job Description

JOB TITLE: Customer Support

SALARY: 18,340 increasing to 18,865 after 6 months

LOCATION: Lloyds 42-46 Market Street, Manchester, M1 1PW 

Working across our Lloyds and Halifax branches within a reasonable distance for a period of up to 9 months. After this period, the role will be extended to a remote role, assisting our customers over the telephone working from home.

JOB TYPE: Fixed term contract, working in branch until early 2027 transferring to a permanent home working role assisting our customers over the telephone.

HOURS:   Branch hours until early 2027 : 24.5 hours per week, Monday- Saturday

Home working role from early 2027 and the working patterns is:

Part-time hours of a minimum of 16 hours per week, worked across 35 days on a 4-week rotating rota. Shifts are scheduled between 08:0018:00, MondaySunday, with some flexibility in start and finish times.

The role includes regular weekend working, with colleagues required to work at least 4 weekend days over an 8week period. Minimum shift length is 4 hours.

What youll be doing

Youll start in one of our branches, supporting customers sidebyside. Youll then transition to working from home, handling inbound calls and helping customers through a range of channels including social media, webchat and remote video appointments.

While youll handle some everyday banking tasks, the heart of this role is helping people through important moments offering reassurance, guidance and practical support. This could include supporting someone through a bereavement, resolving a fraud concern, helping a vulnerable customer, or building confidence with digital banking.

Youll adapt to different customer needs, promote and support our digital services, and confidently help customers use online and mobile banking independently. Youll also recognise opportunities to connect customers with the right products and services.

From day one we'll teach you all about our products, processes and systems and you'll learn how respond to queries quickly and become better every day.

What were looking for

• A minimum of 12 months customer service experience (There's no need for any previous financial services experience - we'll provide all the training required across a comprehensive training programme)
• This position is primarily a home working role, following completion of the branch period and necessary checks. As such, we're looking for people who have a suitable home working environment including a private area to take inbound calls and a stable/secure Wi-Fi connection to be able to serve customers when they need us most.
• Successful colleagues will be advocates of Lloyds Banking Group's products and services and will become subject matter experts for our banking app and products by demonstrating excellent knowledge of our products and services.
• Crucially, you're a people person - working with your team to provide an essential service to millions of customers.
• The commitment to deliver on your promises and going above and beyond for your customer.
   

This is a place for you

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and were committed to creating an environment in which everyone can thrive, learn and develop.

Were disability confident. So, if youd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Private medical benefit with BUPA
• Share schemes
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days holiday (increases over time), with bank holidays on top pro rated for part time roles
• A range of wellbeing initiatives and generous parental leave policies
• Salaries are reviewed annually on 1 April as part of our annual pay review
• Well also provide you with a full uniform, so youll always feel prepared and wont need to think about what to wear for work each day.

We know that great talent comes from many backgrounds. Whilst this advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply. 

Like what you hear? Join us! Apply today and find out more.  

Please note our roles can generate a considerable amount of interest and close early so don't miss out on this opportunity to apply today.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.  We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. 

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together were building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.