Your role

To support the delivery of the firms reward strategy and programmes. The Reward Assistant will support the Reward team with the provision of benefit programs within the firm for both UK staff and global Partners and provide first line advice and guidance on reward and benefits queries.

Key Responsibilities

To support the delivery of the firms reward strategy and programmes. The Reward Assistant will support the Reward team with the provision of benefit programs within the firm for both UK staff and global Partners and provide first line advice and guidance on reward and benefits queries.

Monthly Reporting

• Own the monthly reporting processes ensuring accurate and timely delivery of benefit information to payroll and vendors.
• Conduct data checks and data reconciliations to ensure accurate information is processed and held on different HR and vendor systems.

Invoice and payment reconciliation

• Reconcile and process vendor invoices.
• Own and run the partner benefit payment process which includes being the first point of contact for partner queries.
• On an annual basis, provide benefit recharges and year end accruals to finance team (annually).

Benefit renewals

• Support key annual reward processes including UK staff and global Partner benefit renewals, which includes accurately managing the data and liaising with the vendors

Reward team inbox

• Ongoing management of the Reward Mailbox, monitoring and answering employee and partner benefit queries.
• Acting as first line support, escalating more complex cases to other members of the reward team and working with them to find solutions.
• Highlighting themes from the questions asked to develop and enhance benefit communications. Identify problems and use the initiative to propose improvements to efficiencies to ways of working.
• Use knowledge to proactively upskill other members of the HR team.

Benefits portal

• Maintaining our online benefits portal;
  • Supporting the maintenance and further development including trouble shooting and resolving issues as they arise.
  • Supporting employees and partners with system queries or issues.
  • Ensuring data and information accuracy.
  • Updating and improving communications.
  • Regular checks of benefits information on the portal and ensuring information is corrected and updated as soon as made aware of the change
  • Supporting with the testing and roll out of project windows throughout the year

Comms

• Supporting with the development and roll out of employee and partner communications, to maximise engagement with our benefits.
• Presenting an overview of our benefits to any new joiners/trainee population

General admin support

• General admin support to the wider Reward team, including attending benefit supplier meetings and supporting ad-hoc Reward projects

Education

3 A levels or equivalent, degree educated or CIPD qualified (desirable)

Experience

• Analytical able to manipulate and analyse large data sets using advanced Excel techniques e.g. lookups and pivot tables. Strong numerical skills.
• Attention to detail precision in handling data to ensure accuracy of reports and calculations. Diligence in reviewing and updating benefits information.
• Problem solving ability to identify issues and discrepancies in data or processes and come up with effective solutions.
• Organisation efficient in managing multiple deadlines, proactive with strong prioritisation skills.
• Communication clear and concise written and verbal communication.
• Prior reward / benefits experience is preferred, however an interest in reward and willingness to learn are key.
• Characteristics
• Empathetic understanding and being sensitive when responding to employee and partner questions regarding their benefits.
• Adaptable - flexible, comfortable working in a constantly evolving team which changes and adapts to business need.
• Collaborative able to work cooperatively across the different teams in HR.
• Pro-active demonstrates common sense and initiative process improvement.
• Office and system skills
• Strong Excel experience and capability to create files / review data using lookups, pivot tables and graphs.
• Workday HR experience or another HR system.

Key relationships

In the Firm

Building and maintaining relationships with key stakeholders e.g., wider HR team, payroll, global mobility, and tax teams to work in a collaborative and effective way.

External

Negotiating and persuasion when working with benefits vendors to achieve the best outcomes for the firm.

Third-party provider

Linklaters engages with a third-party provider for the provision of contractor and temporary staff. Therefore, upon acceptance of a temporary role at Linklaters, you will be engaged under a contract for services through our preferred third-party provider. You will not be employed by Linklaters, or have any employment or worker relationship with Linklaters.

Linklaters

Linklaters is a global law firm, providing legal services in 20 countries and through 30 offices
We have been named as one of The Times Top 50 Employers for Gender Equality for the 10th year running, recognised by Stonewall as a top 10 employer for LGBTQ+ inclusion, and by the Social Mobility Employer Index as a top employer for advancing social mobility.

We recognise that one size does not fit all. Our goal is to embed flexibility across our firm by giving everyone the opportunity to work in an agile way, whether as a regular pattern or on an ad hoc basis, and we will be happy to discuss this further. We also recognise that women, especially, may hesitate to apply if they feel they may not meet every requirement listed despite being excited by the role. If this sounds like you, wed really encourage you to apply.

Technical Skills

This list of duties and responsibilities above is not exhaustive. It is intended to describe the general content of, and requirements for, the performance of this job. As such, the role may also include the undertaking of additional tasks as required.

Application Policy

Applications and CVs (direct or via agency) are only accepted online via the portal. Queries related to this role must be directed to the recruitment team ( tempbtrecruitment@linklaters.com) and not partners, practices or stakeholders.

Location: London