Legal & General is seeking a Customer Service Officer for their Collections team in Solihull. The role involves managing customer interactions during financial difficulties, with a focus on empathy, professionalism, and effective communication. This hybrid position offers a supportive work environment with opportunities for personal and professional growth.
Primary responsibilities include providing customer service for clients experiencing financial challenges, managing sensitive interactions, acting as an escalation point for complex queries, and maintaining accurate records of mortgage business transactions.
Required experience includes strong communication skills, ability to work in a team environment, computer literacy in Microsoft Office, and preferably previous experience in financial services. Candidates must demonstrate high attention to detail, empathy, and professionalism when handling customer interactions.
The role offers competitive compensation starting at £24,525, comprehensive benefits including performance-related bonuses, generous pension contributions, life assurance, private medical insurance, flexible working arrangements, electric car scheme, and opportunities for professional development in a supportive and inclusive workplace.
