A critical role within the Complaints Management team that requires attention to detail, strong communication skills, and the ability to resolve complex customer issues efficiently and professionally.
Primary responsibilities involve investigating and managing customer complaints across various financial service channels, ensuring timely and comprehensive resolution of client concerns while maintaining high standards of customer service.
The ideal candidate will have extensive experience in financial services complaint handling, demonstrating strong analytical skills, regulatory knowledge, and the ability to navigate complex customer interactions with empathy and professionalism.
JPMorgan Chase offers a dynamic work environment with competitive compensation, opportunities for professional development, comprehensive benefits, and the chance to work within a globally recognized financial institution known for its commitment to excellence and customer satisfaction.
