at J.P. Morgan
Bulge Bracket Investment BanksPosted 3 days ago
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**Transactions Analyst - IMCC/AMG Team** Monitor ATM fleet and key applications, resolving operational issues and providing L1 support. Collaborate with cross-functional teams and vendors, using ServiceNow for incident management. Key responsibilities include incident resolution, technical troubleshooting, risk management, and communication with internal and external clients. Requires 3+ years in operations, risk and control experience, strong communication, problem-solving, and decision-making skills. MS Office proficiency and attention to detail are essential. Familiarity with ATMs and technical qualifications preferred. Collaborative, flexible team environment in JPMorgan Chase's OH, USA location with multiple shift options.
- Compensation
- Not specified
- City
- Not specified
- Country
- United States
Currency: Not specified
Full Job Description
Location: OH, United States
Join a dynamic team at JPMorgan Chase, where your skills will drive innovation and operational excellence. As part of the IMCC and ATM Monitoring Group, youll play a key role in enhancing customer and employee experiences through proactive oversight of operational issues. This is your opportunity to grow your career and make a significant impact within a global financial leader.
As a Transactions Analyst within the Integrated Monitoring and Control Center (IMCC) and ATM Monitoring Group (AMG), you will support the ATM Fleet and over 50 applications by monitoring their health, production environments, and job and file transmissions. You will act as a liaison between support groups and the line of business, providing resolution assistance and ensuring operational excellence. Your role is crucial in maintaining the normal flow of business and maximizing both customer and employee experiences. You will be part of a collaborative team that values innovation, continuous improvement, and shared success.
Job Responsibilities:
- Manage incidents via ServiceNow for timely resolution and escalation.
- Provide L1 Technology support to 2-3 technology products.
- Research performance/health and resolve technical failures.
- Analyze details using multiple systems to resolve problems.
- Maintain strict adherence to risk procedures and complete risk training.
- Assist in IMCC risk avoidance assessments.
- Escalate concerns to production areas or vendor partners for resolution.
- Communicate clearly with internal/external clients, including senior management.
- Identify risk trends and patterns for management and technology partners.
- Participate in service/process education to enhance customer experience.
- Lead/support Continuous Improvement activities.
Required Qualifications, Capabilities, and Skills:
- 3 years of experience in Operations, including Risk & Control.
- Strong oral & written communication skills, problem-solving skills, and organizational skills.
- Advanced MS Office skills.
- Attention to detail and ability to make decisions with minimal supervision.
- Flexibility and project management skills.
Preferred Qualifications, Capabilities, and Skills:
- Technical qualification/skills preferred.
- Prior Level 1 incident management experience preferred.
- Excellent written communication skills.
- Ability to communicate across all levels of leadership.
- Ability to work within a team and maintain confidentiality.
- Familiarity with ATMs.
Work Schedule; Multiple Shifts available, will discuss during phone screen
Monitor ATM fleet and applications, resolve issues, and support operations at JPMorgan Chases IMCC/AMG to enhance customer experience.
